BMW of Darien - Service Center

Fantastic! Well treated by experts that make you feel like a special customer. Always keeping you updated! Well treated by experts that make you feel like a special customer. Always keeping you updated! More

Just fine. Chris is courteous and efficient. Timing was great and loaner was all ready and very nice As always- expensive though Chris is courteous and efficient. Timing was great and loaner was all ready and very nice As always- expensive though More

Workers were professional and on time with the service requested. I miss the days when BMW dealers offered clients coffee and washed our cars as courtesy to their loyal customers. requested. I miss the days when BMW dealers offered clients coffee and washed our cars as courtesy to their loyal customers. More

Repair was on time and the price was the same as quoted. The loan-a-car was a new X5 The loan-a-car was a new X5 More

The service always excellent people are very friendly and very professional. Thank you for the excellent service very professional. Thank you for the excellent service More

Fast, friendly and efficient check in. Service done quick service. Explained everything before and after. World class dealership Service done quick service. Explained everything before and after. World class dealership More

I arrived without an appointment to the service department. I had discovered a bulging on the sidewall of my left rear tire. I was planning to leave the following morning for a road trip to FL. department. I had discovered a bulging on the sidewall of my left rear tire. I was planning to leave the following morning for a road trip to FL. Vincent, in the service department. was able to expedite the insurance claim for the tire and arranged for the tire to be changed that afternoon. More

They were very prompt and helpful and did a great job. Very little waiting time. Very little waiting time. More

I generally do not write on-line reviews. If I receive bad service I just don't return. This one however deserves some commentary. Some time ago, I drop off my car for service and had a compl If I receive bad service I just don't return. This one however deserves some commentary. Some time ago, I drop off my car for service and had a complaint about a rubbing sound when going over speed bumps and entering driveways. After the other services were completed I pick the car up and I'm told the car needs struts and should cost about $3,000. And oh, by the way the tech could not duplicate my complaint in a test drive. Funny, it made the noise as I exited the dealers lot. OK. Not satisfied with their conclusion, I take the car to a trusted facility that I've had positive experience with over many years. I give them the same information I gave the BMW people. They conclude the noise to be a defective rubber bushing on a sway bar. The part was $ 338. Problem solved by HONEST people. I write this because my next experience was today - 10-24-2022. Always willing to give people a second chance. I get a nail in a tire. I'm on my way to an out of state meeting. I call and ask if they can take a look at it. Answer - "NO- We are all booked up and we don't repair tires anyway, we only replace them. You will have to leave the car". No further assistance. So I went to the local Goodyear store and they were happy to accommodate me and repair their original equipment tire. Funnily enough, I bought all for tires from BMW of Darien. I truly enjoy the BMW car ownership experience - it's a great machine. But as with anything else it's the dealer that makes the experience complete - These people failed miserably - Case closed. More

BMW of Darien provided excellent service on my X5 recently. I own other makes of cars, and BMW sets a high standard with their level of customer service and quality. recently. I own other makes of cars, and BMW sets a high standard with their level of customer service and quality. More