BMW of Darien - Service Center

Efficient and prompt response. Permanent update on service job. Very good attention. Very fast delivery at the pick up Permanent update on service job. Very good attention. Very fast delivery at the pick up More

There was No response on text message system and. Car was supposed to be delivered on Friday and did not arrive until Saturday. Car was supposed to be delivered on Friday and did not arrive until Saturday. More

My service advisor, Jamie Gonzales, was terrific. He understood my problem My service advisor, Jamie Gonzales was terrific. He understood my problem, took the car in on an emergency basis and kept He understood my problem My service advisor, Jamie Gonzales was terrific. He understood my problem, took the car in on an emergency basis and kept me informed as to progress. When done he offered to have the car deliver to my because I was recovering from surgery but my doctors OKd me for driving allowing me to pick it up at the dealership. More

The whole process of buying my BMW X3 here, to doing my service here has been excellent. The process of scheduling the service was easy, questions beforehand were answered and the service was flawless. A g service here has been excellent. The process of scheduling the service was easy, questions beforehand were answered and the service was flawless. A great experience overall More

I have done business with them for 20 years and have always been satisfied with sales and service. always been satisfied with sales and service. More

Great service department. Professional, courteous and quick. Great hours makes it easy to drop car off before work. The car comes back washed and vacuumed. Professional, courteous and quick. Great hours makes it easy to drop car off before work. The car comes back washed and vacuumed. More

I never received a phone call of status of my car. I brought it in at 7:30am, and when I called at 4:00, they said it wasn’t even in the garage yet. I told them I needed my car for a trip I was takin I brought it in at 7:30am, and when I called at 4:00, they said it wasn’t even in the garage yet. I told them I needed my car for a trip I was taking. They told me it might not be done on time. I was out on hold for 15 minutes, and then told they would do the work and call me by 5:45. I never received a call on the update. I usually get a video of the work done on my car, but never got one. Was the work even done? I didn’t get out of there until after 6:00. Very disappointing. No customer service. Also I sent all my information the night before to pre register, but they never got the paper work. More

The only positive experience was Jaime. The ”service” manager, Trevor, clearly doesn’t understand customer service. I am so frustrated with Darien BMW at this point that I will definitely The ”service” manager, Trevor, clearly doesn’t understand customer service. I am so frustrated with Darien BMW at this point that I will definitely go elsewhere. More

Excellent service and communication. Very professional. They provided a loaner SUV. Would highly recommend this dealership. Very professional. They provided a loaner SUV. Would highly recommend this dealership. More

Emergency service was necessary and I was pleased with the response of the service team. Kudos all around. the response of the service team. Kudos all around. More