1,381 Reviews of BMW of Darien - Service Center
Very friendly and helpful! ! I had an issue with my car and they went above and beyond to fix it. Would 100% recommend. ! I had an issue with my car and they went above and beyond to fix it. Would 100% recommend. More
Works like a well oiled machine. Courteous, helpful and in time. Service staff were top rate and charges were fair. Courteous, helpful and in time. Service staff were top rate and charges were fair. More
Overall the dealership and the service has been really good. However, on my last visit I felt that the service agent was annoyed that I had purchased a coverage (tire & wheel) at the time of lease. Th good. However, on my last visit I felt that the service agent was annoyed that I had purchased a coverage (tire & wheel) at the time of lease. The fact that I had to remind the agent about the coverage slowed down readying of my vehicle and left me without a vehicle for much longer than anticipated on a day I really needed it. Outside of that the service has been really good. More
Waiting to be served was chaotic. Not sure everyone was truly working in sync. Very frustrating. Not sure everyone was truly working in sync. Very frustrating. More
Jamie was a great service advisor, made the appointment with no issues and they provided transportation to my house, car was ready the next day all i did was sign and i was on my way with no issues and they provided transportation to my house, car was ready the next day all i did was sign and i was on my way More
Great reception despite minor problem with radio. Was quickly given a loaner car in case needed. Luckily just needed reprogramming. At pick-up, was nicely demonstrated by Jamie all kinds of nuance Was quickly given a loaner car in case needed. Luckily just needed reprogramming. At pick-up, was nicely demonstrated by Jamie all kinds of nuances with the 2022 X5. Much appreciated. More
Terrible Service, Scammers. There is something that needs to be “changed “ each time I take my car there for oil change but somehow it fixes itself and new costly “problem”show There is something that needs to be “changed “ each time I take my car there for oil change but somehow it fixes itself and new costly “problem”shows up untill it’s forgotten by next visit. Plus they “scope” your car every six month without your consent for additional $400+ dollars when you only scheduled car for oil change. Most importantly they forget to complete basic tasks because they were so busy to sell you unnecessary parts and services. I would not recommend going there unless you take pleasure in being deceived of your $$$. More