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BMW of Darien - Service Center

Darien, CT

4.8
1,381 Reviews

1,381 Reviews of BMW of Darien - Service Center

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September 29, 2022

Very friendly and helpful! ! I had an issue with my car and they went above and beyond to fix it. Would 100% recommend. More

by Md
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

BMW of Darien responded

Thanks so much for this five-star review! The BMW of Darien team is thrilled that you had a standout service experience and left feeling 100% satisfied. Safe travels!

September 29, 2022

Works like a well oiled machine. Courteous, helpful and in time. Service staff were top rate and charges were fair. More

by Frussb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

BMW of Darien responded

These are all things we love to see! We're elated that we could provide exceptional service at a reasonable price. Many safe and happy miles from everyone at BMW of Darien!

September 28, 2022

It took a day to get to my car but they did a great job. Service staff was more than professional More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
Sep 28, 2022 -

BMW of Darien responded

Thanks for supporting BMW of Darien with your review, Frank! It's fantastic that our team delivered outstanding service. We apologize for any delay in completing the work on your car and hope we can provide a more prompt experience next time. Until then!

September 28, 2022

Overall the dealership and the service has been really good. However, on my last visit I felt that the service agent was annoyed that I had purchased a coverage (tire & wheel) at the time of lease. Th More

by 007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2022

Everything was handled professionally, courteous and on time, was given a ride after dropping my car off , service was great! More

by Kujoe1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JP Zaremski
Sep 26, 2022 -

BMW of Darien responded

Thank you for sharing! We appreciate your business and we hope to see you again at BMW of Darien. Have a great day!

September 24, 2022

Waiting to be served was chaotic. Not sure everyone was truly working in sync. Very frustrating. More

by Jrpadulajr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

BMW of Darien responded

I am very sorry that you did not have the seamless service experience we strive to deliver. We use negative feedback to improve, and if you were open to discussing this further with me, I would like the chance to learn more about how we can better our teamwork. Please reach out at your convenience. Thank you, Bill Skorvanek - Fixed Ops Director - 203-662-2029

September 22, 2022

Jamie was a great service advisor, made the appointment with no issues and they provided transportation to my house, car was ready the next day all i did was sign and i was on my way More

by Sebastian Velez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

BMW of Darien responded

Hi Sebastian - It's wonderful that Jamie delivered such a hassle-free service experience! Thank you for the five-star review and for trusting BMW of Darien with your vehicle. It was a pleasure to assist you!

September 22, 2022

Great reception despite minor problem with radio. Was quickly given a loaner car in case needed. Luckily just needed reprogramming. At pick-up, was nicely demonstrated by Jamie all kinds of nuance More

by james.diette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Monick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

BMW of Darien responded

Hi James - Thanks for the five stars! We are happy to hear that our team could quickly diagnose the issue with your vehicle and ensure you were accommodated throughout the repair process. Thanks for giving a shoutout to Jamie, and we'll see you next time at BMW of Darien. Until then!

September 22, 2022

Terrible Service, Scammers. There is something that needs to be “changed “ each time I take my car there for oil change but somehow it fixes itself and new costly “problem”show More

by mbw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know what their names are
Sep 22, 2022 -

BMW of Darien responded

We are very sorry that this is the impression we've left you with. Our intention is never to misinform or inconvenience our guests, and we can assure you that we only recommend services that we feel are in the best interest of the vehicle. If you would be willing to discuss the details, we would appreciate the opportunity to clear things up. We will look for your contact information, but please don't hesitate to reach out to us as well. Thank you.

September 21, 2022

Keith was excellent. He was articulate and efficient. Other staffs were friendly as well. Great experience! More

by qun_shao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith
Sep 21, 2022 -

BMW of Darien responded

Keith will be so happy to hear you appreciated his help! Thank you for the 5-stars from all of us at BMW of Darien!

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