BMW of Darien - Service Center

Always professional, excellent customer service , all my concerns answered prior to service , and car always comes back washed and immaculate, concerns answered prior to service , and car always comes back washed and immaculate, More

Great experience, friendly front desk and service staff. I recommend this place for all your BMW needs. I recommend this place for all your BMW needs. More

Excellent customer service from drop off to pick up and very internet/cell phone friendly. very internet/cell phone friendly. More

Work was done in timely fashion and car was returned in very clean condition. One issue I have is the $25 for Customer Pay Shop Charge for Repair Order is pretty annoying and have not seen that at other de very clean condition. One issue I have is the $25 for Customer Pay Shop Charge for Repair Order is pretty annoying and have not seen that at other dealers More

I changed my dealership about 3 years ago and have been pleasantly surprised since then. The staff in the “front” of the house as well as those “behind the scene are friendly, courteous, and knowledgeable pleasantly surprised since then. The staff in the “front” of the house as well as those “behind the scene are friendly, courteous, and knowledgeable!!!! It is always a pleasure!!!! More

Good experiences with both the sales and service departments. Jennifer stayed late so I could pick car up same day. Much appreciated. departments. Jennifer stayed late so I could pick car up same day. Much appreciated. More

Efficient and professional. Valet service was appreciated. And they did a nice wash in back of the car. Valet service was appreciated. And they did a nice wash in back of the car. More

I was greeted at the front door when I arrived for my service appointment and introduced to the service representative who handled everything very clearly. I informed the representative when I was availa service appointment and introduced to the service representative who handled everything very clearly. I informed the representative when I was available to pick the car up and he was able to accommodate my request perfectly. More

We've always found the service at BMW of Darien to be excellent and friendly. It wasn't up your usual standards this time. The video from the mechanic cut out before we knew what was wrong. Also, the excellent and friendly. It wasn't up your usual standards this time. The video from the mechanic cut out before we knew what was wrong. Also, the music in the shop was so loud that we had a hard time hearing what he said. (You need to turn that radio down before you record a video.) When we called back, no one was available to explain what was going on with our car. Turnaround was much slower than expected. We had the loaner for four days and had to call every day to see what the status was. In the past, we would get daily updates -- not this time. No one ever called. The loaner was a nice car but it would have been helpful if the manual was included. Since we intend to keep our aging car for a few more years, with more service likely to be necessary, we hope that this experience was an anomaly. More

Prompt and helpful service, it’s great to have a reliable dealership nearby! I will be using BMW of Darien for all future needs. dealership nearby! I will be using BMW of Darien for all future needs. More