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BMW of Darien - Service Center

Darien, CT

4.7
1,401 Reviews
Call Service Center (203) 656-1804

1,401 Reviews of BMW of Darien - Service Center

Sort by
July 01, 2022

Friendly efficient customer service from appointment to pick-up! Thanks for the car wash too! More

by Macy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael, Anthony Fischetti
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Jul 07, 2022 -

BMW of Darien responded

Hi Macy, thank you for your feedback. Happy to hear that everyone was friendly and efficient!

June 22, 2022

Always professional, knowledgeable, efficient and courteous. Dealership is clean and well staffed and never have to wait. More

by Ben
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
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Jul 07, 2022 -

BMW of Darien responded

Hi Ben, thank you for the feedback. We do our best to make sure our team is knowledgable, efficient, and courteous throughout all interactions!

June 17, 2022

Friendly and more important doesn’t look for ways to charge you if they don’t have to. More

by Arthur X
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Plimpton, Robert
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June 12, 2022

Always outstanding, problem-free service. Their service reps are dependable and knowledgeable (we used Vince this time). We have three BMWs, and have religiously used BMW Darien for 15 years More

by gfherman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2022

Good fast service. professional all of the way would highly recommend. X.x.x.x More

by wwiacek
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Fischetti
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Jul 07, 2022 -

BMW of Darien responded

Hi wwiacek, thank you for the feedback. Glad to hear that everything went well and your service appointment was fast!

May 25, 2022

All staff were most pleasant. Check in and check out were easy. Cost of replacement i3 key was excessive—$588.42 + tax. More

by costedanjoux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2022

The advisor Robert Plimpton lacks customer service training. He does not give any option for customer regarding the issue. He is rushing to talk and does not explain in layman's terms the technic More

by MAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Plimpton
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May 18, 2022

BMW Darien always excellent for service for the 25 years I have been a customer More

by RReynolds22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Fuentes
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May 16, 2022

BMW of Darien was very efficient and helpful to me when I arrived at the dealership with a leaking engine hose. It was taken care of overnight and I had my car back. Very organized process! More

by Karenc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Fischetti
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Jul 07, 2022 -

BMW of Darien responded

Hi Karenc, thank you for your feedback. Happy to hear that we were able to get the problem fixed and that the whole process went well!

May 12, 2022

Business Manager Anthony Martinez is the glue that keeps me coming back to buy more cars (this will be my 5th purchase from this dealer More

by Pcantor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mortenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Merteri, Anthony Martinez
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Jul 07, 2022 -

BMW of Darien responded

Hi Pcantor, thanks for the feedback. We are happy to hear that Anthony was able to help you throughout your transactions. Thank you for your business!

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