BMW of Darien - Service Center

Vince at BMW Darien was terrific. He was clear, to the point, made good recommendations, ensure I had immediate transport and saved me money as well. Great experience! point, made good recommendations, ensure I had immediate transport and saved me money as well. Great experience! More

Outstanding all a round! The people at this dealership truly know what customer service means. Just OUTSTANDING!!!! truly know what customer service means. Just OUTSTANDING!!!! More

Quick checkin. Nice video with explanation of the initial inspection. Easy checkout as well. Vince was very helpful and kept me updated. inspection. Easy checkout as well. Vince was very helpful and kept me updated. More

Process is for benefit of the dealer. Not the customer. For instance the loaner process. Required: license ok. Credit card - so if, or certainly their mentality, when a dispute happens we'll grab the money For instance the loaner process. Required: license ok. Credit card - so if, or certainly their mentality, when a dispute happens we'll grab the money. New - need your insurance card. Again when that problem comes up we have no faith that you will provide appropriate information so can proactively put forth a claim. Wife's car she carries it with her. Another hassle not for customers benefit. Than the loaner condition review. While new had 10 minor / little marks which they proceed to record. Putting you on the hunt in fear that one missed will come back to bite. My question have you chased people and received "payment" for these already? Is this a recurring subscription type revenue source. Now to gas. Get the concept. But my car had and I needed to attest to, five eights of a tank. How much do I put in to get it back there? And they note if not you will be charged 4.75 or something ridiculous. Again another recurring income against the customer. My question to which no response, are we going to go over my 80k car and review any marks before and after?? Of course not nothing could that happen. We're to blame we allow it. And there probably no worse than anyone else. I don't go to other dealers. If I knew they were better I would go. More

Very professional Johnny the driver was very nice and Very professional Johnny the driver was very nice and the car was Ready when promised Very professional Johnny the driver was very nice and the car was Ready when promised More

They took me in as an emergency and helped me secure a loaner vehicle. I appreciate that they worked on a complex issue over the holidays snd kept me informed throughout the process. loaner vehicle. I appreciate that they worked on a complex issue over the holidays snd kept me informed throughout the process. More

Great service, communication and overall results. Really easy to make an appt, and get in and out. easy to make an appt, and get in and out. More

Very good service Reliable and on time. Looking forward to next visit in the month of May. to next visit in the month of May. More

BMW Darien is the best! Everyone in there is extremely helpful, attentive and polite! Thank you! helpful, attentive and polite! Thank you! More

Service was fast and complete. Customer service rep was responsive and competent. Waiting area clean and comfortable. responsive and competent. Waiting area clean and comfortable. More