BMW of Fort Washington

I appreciate the professionalism and care the staff at BMW of Fort Washington has for my car. They are attentive to my input and are extremely helpful when it comes to helping me understand the functiona BMW of Fort Washington has for my car. They are attentive to my input and are extremely helpful when it comes to helping me understand the functionality of my car. I highly recommend the BMW Fort Washington for your needs; whether it's buying a car or for service; you cannot go wrong. If you take care of your car as I do, and need to trust those with whom you're trusting your ultimate driving machine with, BMW of Fort Washington is the place to go. Fervently! More

Prompt and professional service, took care of everything quickly and efficiently. Appreciated the pickup and dropoff! quickly and efficiently. Appreciated the pickup and dropoff! More

Let me start with the positives: the dealership facility was clean and presentable. The paperwork process was smooth and efficient, thanks in large part to me handling most of it online ahead of time. That was clean and presentable. The paperwork process was smooth and efficient, thanks in large part to me handling most of it online ahead of time. That part of the experience was handled professionally. Unfortunately, things went downhill quickly after that. I purchased a BMW 740i in December 2024, and from that point forward, I’ve dealt with a string of frustrating and costly issues. Just a few days after taking ownership, the driver-side seat trim fell off. To be fair, the dealership did send a check to cover that, but that was just the tip of the iceberg. The biggest and most ongoing issue has been with the air conditioning system, which has failed numerous times. It felt like the dealership only did the bare minimum to get it functioning temporarily. Ultimately, I brought the car to BMW of Freeport, where I’ve now spent $4,700 trying to get the A/C properly fixed — and it’s still not working right. It continues to blow warm air, and now I’m being told I’ll need to spend another $1,800 in hopes of resolving it. No guarantees, no accountability. BMW of Freeport has pointed fingers at BMW of Fort Washington, saying the problem stems from how the car was sold and what was (or wasn’t) disclosed. Meanwhile, I’m left in the middle — out nearly $5,000, with an unreliable A/C system, and zero resolution from either dealership. This was my first BMW purchase, and I went in expecting a premium experience to match a premium brand. Instead, it’s been nothing short of a nightmare — poor communication, lack of accountability, and a growing repair bill for issues that should have been handled from day one. I don’t want compensation. I don’t want excuses. I just want the car fixed. This has been incredibly disappointing. More

Big thanks to Nico and Jeremy for helping us find the perfect ride! The whole process was smooth and stress-free — couldn’t have asked for a better experience. perfect ride! The whole process was smooth and stress-free — couldn’t have asked for a better experience. More

Working with Nico and Jeremy was an excellent experience. The car was priced well, and the negotiation process was smooth. The car was priced well, and the negotiation process was smooth. More

Great experience buying car with Nico. Detailed instructions. Would recommend to buy car from BMW or Fort Washington. Detailed instructions. Would recommend to buy car from BMW or Fort Washington. More

Ben thank you for being a great help today during my service visit. I had a great experience here service visit. I had a great experience here More

Picked up my car from service today and the team over here is unlike no other. Everyone was friendly and helpful. Many thanks to Ben, Edward, and Melany for being very attentive. here is unlike no other. Everyone was friendly and helpful. Many thanks to Ben, Edward, and Melany for being very attentive. More

Ben came out after seeing me waiting to drop off the loaner and pick up my car after being ignored by the previous service rep loaner and pick up my car after being ignored by the previous service rep More

I purchased an X5 M Sport from Dave Reedman. I have been going to him for many years and he always exceeds my expectations. Dave is great and I am very happy with him and my X5. I have been going to him for many years and he always exceeds my expectations. Dave is great and I am very happy with him and my X5. More