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BMW of Freehold

Freehold, NJ

4.9
2,253 Reviews
Welcome to BMW of Freehold Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!" Thanks for visiting our Lithia store.
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,253 reviews

March 29, 2019

Car buying Everyone was excellent. Very helpful. Thank you for helping us find the perfect car for our daughter. She loves it and so do we. Nick was very aweso More

by Richie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marchesani, Erika Casalaspro
Mar 29, 2019 -

BMW of Freehold responded

Richie, thank you for the five star review. We are delighted to hear about your story, and we are glad that your daughter enjoys her car. We hope to see you again!

March 29, 2019

Great experience Friendly atmosphere. Stephen semo was very nice. All the staff seemed to know there specs on all vehicles. Stephen came prepared to discuss any car th More

by Carguj24
Recommend Dealer
Yes
Employees Worked With
Stephen Semo
Apr 01, 2019 -

BMW of Freehold responded

Thank you for this wonderful review and kind words about our staff member Stephen! Our staff members are dedicated to providing friendly and informative service, which involves being able to discuss any vehicle on the lot! We are proud to hear that Stephen met all these criteria, and helped make your visit a great experience! We look forward to working with you again, and enjoy your new car!

March 28, 2019

The right deal Courteous and reliable, always want to make you feel at home and treat you fairly and the deal was done quickly to my and my wide’s Satisfaction More

by Gusviz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marchesani
Mar 29, 2019 -

BMW of Freehold responded

We appreciate the review. We are glad that you feel comfortable and at home and that you and your wife were satisfied with the speed and ease of our deal. We hope to see you again!

March 28, 2019

Nick was great and provided great customer service I purchased my 2016 x3 from Nicholas, I am very pleased with the service he provided, the staff was great, and friendly. Can’t say anything bad about More

by KleidaM.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marchesani
Mar 29, 2019 -

BMW of Freehold responded

Thank you for leaving this review with us, we appreciate the kind words for Nicholas and the rest of our dedicated staff. We hope to see you again!

March 28, 2019

Very helpful and informative sales person Nicholas Sciarappa initially met us when we leased our X5. He helped us understand car's software, settings and options. We continued our business More

by vgest01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Sciarappa
Mar 29, 2019 -

BMW of Freehold responded

Thank you for taking the time to leave us a review. We are glad that Nicholas was able to assist you in the numerous features of your lease, and we look forward to meeting your lease needs in the future!

March 26, 2019

Awesome sales rep experience! Working with David Doherty as our sales rep. was a refreshing experience! He was truly interested in our questions and concerns. It felt as though we More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Doherty and John (perhaps Krokovic?)
Mar 26, 2019 -

BMW of Freehold responded

Thanks, Dee, for the positive review! We're happy to hear that you felt comfortable at our dealership. We'll make sure to pass the kind words along to David and John! Thank you for your business, and we hope to see you back soon!

March 23, 2019

Great experience We worked with Nicholas and had a very positive experience. He made us feel comfortable and didn’t project a “sales” type attitude. We fell in love wi More

by Sabrina Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marchesani
Mar 25, 2019 -

BMW of Freehold responded

We appreciate these kind words about Nicholas, Sabrina! Sales visits should be a relaxed, smooth, and hassle-free experience, and we are glad this was the case when buying a vehicle with Nicholas! Congratulations on your new car, and thank YOU for being a valued client!

March 22, 2019

Phenomenal Car Buying Experience On a whim I stopped at the dealership just to see what they had. Wasn’t really expecting to buy a new BMW but I saw one I liked and went inside to spe More

by Torna
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

BMW of Freehold responded

Wow--what an awesome review! Our staff members strive to provide a smooth, quick, and informative buying experience for our clients, and we are pleased to hear that Mark did just that! We are glad to hear that the customer service he provided was so enjoyable that you returned for your daughter to purchase a vehicle with him! We will pass along these kind words to Mark, and congratulations on the new vehicles!

March 21, 2019

Exceptional service Mark was excellent! He paid close attention and listened to what I said I wanted and took it seriously. Mark exuded exceptional customer service and w More

by Shanea29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Vicens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

BMW of Freehold responded

Shanea, thank you for reviewing our dealership! We are glad that Mark was able to attend to your needs and provide a 5 star customer service experience. We hope to see you again!

March 13, 2019

Happy BMW Dealer Experience Buying a car comes right under going to the dentist of my things to avoid if possible. The bickering over price, the back & forth salesman to the mana More

by BMWCHUCK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Claro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell / Financing, Nick Marchesani
Mar 14, 2019 -

BMW of Freehold responded

Thank you for the excellent 5-star review and your wonderful words about our dealership! We are glad we were able to provide a stress-free and pleasant experience and we look forward to serving you again soon.

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