BMW of Freehold

I usually don't go out of my way to write reviews unless they're really bad... but I bought a 328i from Dennis M. and I had a really good experience. With a car salesman! Service is good too. I was really i they're really bad... but I bought a 328i from Dennis M. and I had a really good experience. With a car salesman! Service is good too. I was really impressed. More

Let me start by saying I went to 4 other BMW dealerships looking for my first BMW purchase. I didn't feel like I was treated honestly until I visited the Freehold location. Dennis was knowledgeable and help looking for my first BMW purchase. I didn't feel like I was treated honestly until I visited the Freehold location. Dennis was knowledgeable and helped me feel confident I was making the right move. It was a great deal and I'm loving my new BMW! Would definitely recommend to friends and family. More

This is the first time I've ever bought a car and left with a sense of complete satisfaction. I wasn't sure what to expect, but a friend had recommended speaking with Dennis McGuire and I'm glad that I di with a sense of complete satisfaction. I wasn't sure what to expect, but a friend had recommended speaking with Dennis McGuire and I'm glad that I did. He was very knowledgable and easy to talk to and made me feel as though I was making the right decision. I will definitely be recommending Dennis and BMW of Freehold to anyone who is in the market for a new car. More

I liked everything about this dealership. My salesman Dennis McGuire was extremely helpful and informative. I felt the pricing fair. I will definitely be back. Thank you. Dennis McGuire was extremely helpful and informative. I felt the pricing fair. I will definitely be back. Thank you. More

I would like to take time out to share my recent experience at BMW of Freehold. First of all, I have owned six BMW’s in the last 15 years, so I am used to excellent service. Due to the down economy experience at BMW of Freehold. First of all, I have owned six BMW’s in the last 15 years, so I am used to excellent service. Due to the down economy I have to hold on to my current BMW’s longer then I normally would. My service contract has expired on one of them. I’m at that dreaded milestone, “do I continue to bring my car to BMW or go outside to save money”. Well, I at least wanted BMW to diagnose the problem since I don’t really trust anyone else. Rich De leso, my service advisor did a great job of making me feel I brought it to the right place and keeping me posted on the state of the diagnoses. We soon found out the repair was going to be very expensive. I was going to pick the car up and get it repaired locally. But Rich got Frank Ghusson involved, who I’ve known since his days at Open Road BMW. He is an excellent service manager. He made some calls and found a way to get the repair done for a price that was within my budget. When I came to pick the car up it was very clean (including my dogs hair!). The car ran as well as the day I bought it! I mean you can really feel a difference. It was worth every penny. Thanks to Franks and Rich’s efforts I will continue to bring both my cars to Freehold, even the one I purchased at another dealership. I don’t believe I can get this kind of service anywhere else. Thanks Guys! Ray Blair Happy client More

I came in for service without an appointment and was greeted with kindness and warmth from the entire service staff. My service advisor Tony was especially helpful throughout the entire service experie greeted with kindness and warmth from the entire service staff. My service advisor Tony was especially helpful throughout the entire service experience. Since I came in without an appointment and did not have a loaner car reserved, Tony and Frank Ghusson , the service manager, somehow put something together and provided me a loaner vehicle that was nicer than my car. I really appreciate all their efforts and will keep coming here for service in the future. People like this make your dealership special!! More

Called in bmw freehold told them have a malfunction light was told to come in and i will be taken care of same day and all, just to come in and be told the total opposite. After expressing myself professiona was told to come in and i will be taken care of same day and all, just to come in and be told the total opposite. After expressing myself professionally about there lack of service and customer relations , I was proven correct by being cursed At with vulgar language and profanity by BMW manager Frank. Was told with a bunch of negative words and curses to get out of here we not going to help etc.... All my experiences with this dealership and manager came with hardship and leave with blood pressure problems. Do not recommend this dealership and service to my worst enemy. Will never Go to this BMW dealership freehold nor buy another BMW again because of this. More

I had a very good experience with Mr. Dick Ng. Mr. Ng is a very thoughtful and professional sale person and I enjoyed the experience at BMW of Freehold. I would definitely reccommend Mr. Ng and BMW of Freeh a very thoughtful and professional sale person and I enjoyed the experience at BMW of Freehold. I would definitely reccommend Mr. Ng and BMW of Freehold to family and friends. One suggestion, I would have is for a better seating area in the waiting lounge as well as a a little more interaction with the staff when you walk into the dealiership. Otherwise, a very good experience. More

I contacted 10+ NY metro BMW dealers through their web inquiry pages in June 2011 for my eighth instance of acquiring a BMW. This was a highly complex transaction to lease one and purchase two X3 35i CUV inquiry pages in June 2011 for my eighth instance of acquiring a BMW. This was a highly complex transaction to lease one and purchase two X3 35i CUVs with specific custom configurations for late September-early October delivery, with one purchase involving a trade-in. Responses ranged from none to ignorant to instant and complete, the latter from Maria Shouldice the Freehold business development manager who set a high performance standard for both others in Freehold and other dealerships to meet. Without the eye-glazing history of three months of continual interaction with multiple dealers with almost no visits required, the summary is that Freehold outperformed all of them in every way. Roosevelt Morency, the assigned CA, was on top of all of the details and fully responsive by telephone and email. Michael Monteleone, the sales manager, was forthcoming, straightforward, accurate, and knowledgeable; when he didn't have answers to only a few of my questions, he said so and proceeded to get them rapidly. John McBride, the finance and insurance manager, was well prepared, thorough, and professional. The factory production schedule forced mid-October deliveries that BMW of Freehold processed expeditiously and meticulously. Reviewing my 55 years of buying and leasing cars, I rank this as one of the best, if not the best, experience. More