BMW of Freehold

No matter what you need My boyfriend and stopped in a few days ago looking for "M" sticker. We had been unsuccessful in finding one any where else so we figured we would try My boyfriend and stopped in a few days ago looking for "M" sticker. We had been unsuccessful in finding one any where else so we figured we would try one last place. We were greeted and directed to the parts department professionally and kindly. The receptionist at the desk had some one come out from parts immediately and was very pleasant. The parts advisor knew exactly what we needed and was great about making sure it was perfect. Overall this is a perfect example of wonderful professional service no matter what the customer need may be. More

By far, the best car dealership BEFORE and AFTER the sale!! I bought my M4 about two years ago, and I probably should have written this review back then since my experience with Richard (client advisor) and Dor I bought my M4 about two years ago, and I probably should have written this review back then since my experience with Richard (client advisor) and Dori (sales manager) went so smoothly. I'm actually glad I didn't because I feel like I have more perspective on how wonderful the people at this dealership really are. At a time when other dealerships were adding a "market adjustment" (ie... mark up) on the yet-to-be-released M4, Richard and Dori worked with me to get an amazing price on my preordered car, and an even more amazing offer for my trade in. They work pressure free and Richard was beyond helpful with all my questions and requests (I'm really picky). Even the finance guys found me a better rate than any bank or credit union that I spoke with, and the paperwork was finished without any last minute surprises. Over the years I've worked with lots of really good people at Mercedes, BMW, Acura, Lexus, etc... These guys were easily the best out of a pretty good bunch. What surprised me the most about BMW Freehold was how I was and am still being treated a couple of years after the sale. Whenever I drop in to get service done on my car, or just peek in to buy something from the parts dept, Dori and Richard always come up to me to say hello and see if they can do anything for me. They're always making sure everything is taken care of for me and that my time is not wasted. I've been personally invited to fantastic BMW of Freehold sponsored events and I'm always treated like a VIP. Even when I came in without an appointment after hours for a tire problem, Dori happened to see me in the service dept. and made sure I had a loaner car to get home. I can't say enough about how great this place is... amazing people at an amazing car dealership. Thank you guys so much for everything. - Dr. C. More

Excellent Service & Advisor One of the best service department I've been to. I've been coming here for 3 years now to service my 650i and 535IX and the quality of service is exce One of the best service department I've been to. I've been coming here for 3 years now to service my 650i and 535IX and the quality of service is excellent. My service advisor, Allen Gin, is superb with great customer care and professionalism. He tends to my issues quickly and efficiently. One of the best service advisor around. Basically, the entire service department is fantastic & the mechanics are great. Great staff all around including the sales department More

All good except . . . In buying my wife's new 320xi I contacted quite a number of dealerships and got prices from several. This one clearly showed a readiness to deal thro In buying my wife's new 320xi I contacted quite a number of dealerships and got prices from several. This one clearly showed a readiness to deal through internet pricing that no other BMW shop approximated. It can be tough to communicate with their internet department but once we got to Chris in sales, communication improved. They transported the car we wanted, or at least what we thought we wanted, over for our inspection with nothing more than a refundable deposit. We made two trips to Freehold to complete the deal. We got talked into an over-priced warranty package at delivery. But the real issue ensued after delivery, when it became obvious that BMW surprisingly strips down standard features on a base model like this. Even Chris seemed genuinely perplexed by this. If we had known that something as ordinary as a self-adjusting mirror was optional, we might have looked for a more feature-rich car. It is frustrating to see a non-functional voice command button on the steering wheel. You just don't expect this on a luxury nameplate with an MSRP around $40K. So is my beef with BMW or the dealership? Probably both, because the latter should have known and told us that this car was relatively stripped down. More

Truly Excellent Experience I can't say enough great things about the excellent experience I had purchasing my M-6. It was unlike any other car buying experience I have ever had I can't say enough great things about the excellent experience I had purchasing my M-6. It was unlike any other car buying experience I have ever had, which I greatly appreciated. Mark Carvalho was fantastic to deal with, knew EVERYTHING about the car, took the time to educate me about the car, and provided the test drive of a lifetime. Vince was awesome in pulling the numbers together and made the process truly painless. I couldn't have asked for a better car buying experience (or a better car)! More

Excellent Experience My wife and I were out shopping for cars and ended up stopping at this bmw dealer. We were greeted as soon as we came in and someone was there to help My wife and I were out shopping for cars and ended up stopping at this bmw dealer. We were greeted as soon as we came in and someone was there to help us right after, and also this was on a Saturday while the place was packed, so i was very impresses how quick we were helped. I'd have to say the customer service i got from them was what sold us on our BMW M6 as we went to Porsche, Mercedes, and Audi to shop also, and did not feel very welcomed by their people, as if we were not capable of buying their cars. The Sales Manager Danny helped us and honestly was the best sales experience I've ever had. We were so happy with the experience that i felt like a review was needed by me, for them. Thank You Danny and Thank You BMW Freehold More

THE BEST EXPERIENCE OF A LIFETIME! From the day I walked into the dealership til the day I drove out with my new 2016 BMW 228i my salesperson Orville treated me like my business actual From the day I walked into the dealership til the day I drove out with my new 2016 BMW 228i my salesperson Orville treated me like my business actually mattered. It was not all about making a sale but all about making me feel comfortable with the car I was about to purchase. All my questions were answered (and trust me..there were a lot) and explained to where I understood everything. Everyone there was very kind and professional and actually remembered me each time i walked in. Some places treat you just as a "potential sale" but not here. I was always treated as #1 and during my visits it was all about me and only me. Orville....you are the BEST and if I could give more than 5 stars I would give him 1000 stars! Thank you BMW of Freehold for such a pleasant experience! More

"GREAT DEALERSHIP" As a long time client of Freehold BMW, I have always had a great experience. Sales and service are courteous and knowledgeable. They always make both As a long time client of Freehold BMW, I have always had a great experience. Sales and service are courteous and knowledgeable. They always make both buying and servicing a pleasure. I highly recommend "FREEHOLD BMW". Sal Sciallo More