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BMW of Freehold

Freehold, NJ

4.9
2,268 Reviews
Welcome to BMW of Freehold Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people." INNOVATION: While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store. CUSTOMER SATISFACTION: Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S. EMPLOYEE SATISFACTION: Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement. INTEGRITY: Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect. TEAMWORK: All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run. When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!" Thanks for visiting our Lithia store.
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4225 US Hwy 9

Freehold, NJ

07728

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Showing 2,268 reviews

June 28, 2017

Outstanding customer service! I love Freehold BMW! I used to hate bringing my cars in for work because I always felt like I was being taken advantage of. Justine in the service dep More

by ilovemybulldog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justine
Jun 29, 2017 -

BMW of Freehold responded

Thanks for this great review! I am so pleased to hear that you had an excellent experience with Justine. Your compliments will be passed along to her, and I hope that we can take care of you again soon!

June 23, 2017

Service Absolute worst experiences I've ever encountered. Made a service appointment almost 2 weeks in advance and requested loaner. Was assured of it and got More

by Doc
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Justin Falicia
May 25, 2017

about Nick Sciarappa and BMW Freehold Family Simply Awesome! From Nick to Danny the Manager to Mike in Financing, I could not ask for a better experience. Nick caught my attention from the moment More

by TMililli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Sciarappa, Michael M (Finance)
May 26, 2017 -

BMW of Freehold responded

Thank you for the five-star feedback! We appreciate you taking the time to review your experience, and we are thrilled to hear that it was a positive one! We will be sure to pass on your kind words to Nick. We hope you enjoy your new BMWs, and we'd love to see you again soon!

May 16, 2017

Above and beyond...exceptional service and dedication. Sunday night on Mother's Day I had a BMW crisis. Who else comes to the rescue. My guys at Freehold BMW, Allen and Dori. Arranged for overnight drop-of More

by Premier Pain Doc
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Gin
May 17, 2017 -

BMW of Freehold responded

Thank you for the 5 stars! We’re so glad that we could help you in this tight situation. We look forward to helping you again in the future.

May 06, 2017

Renew lease I have worked with them previously, and this their service can't be matched went to them to get a new lease for the second time. They offered the bes More

by Reza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Henriquez.
May 11, 2017 -

BMW of Freehold responded

Thank you for the amazing 5-star feedback! We will be pleased to let our staff know of your kind words. Your recommendation is the best compliment.

April 20, 2017

Great service engineers and technicians!!!! I wanted to give a thumbs up and 5 stars to the service department here at BMW of Freehold. I am a very satisfied customer and couldn't appreciate mor More

by ArvindSaddala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laude Arnaldi, Jeffery Defonseka
Apr 21, 2017 -

BMW of Freehold responded

Thank you for the great review, Arvind! We're so glad we were able to be of service. We'll make sure to pass along your praise to Laude and Craig.

April 09, 2017

Top Notch customer care by Allen Gin! Allen Gin has been my service advisor for the past 5 years. I have owned two BMW 750LI's during this time period. His concern, professionalism and per More

by mb1777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Gin
Apr 11, 2017 -

BMW of Freehold responded

Thank you for the 5-star feedback! We will be pleased to let Allen know of your kind words. We appreciate your loyalty over the years, and hope to continue serving you in the future.

March 24, 2017

Very poor end of lease mistake as I will describe. I was lured to BMW by decent word of mouth and price for a new X5...I was trading in an old X5 that was leased elsewhere but they said they would hand More

by drcubber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Apr 11, 2017 -

BMW of Freehold responded

I appreciate you taking the time to provide feedback, as it helps us to reassess our internal operations. However, I am sorry to hear that you did not have a positive experience here. I would appreciate the chance to speak with you directly so that I can hear further details offline and hopefully make amends. Please contact me at your convenience at 732-462-0042 or email me at ddado@dchusa.com. I hope to hear from you soon. Sincerely, Dori Dado, General Sales Manager

March 10, 2017

Top noch problem solving experience You can really determine the overall quality of a dealer from how they resolve problems. My family and I have been customers of BMW of Freehold for so More

by Tom K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2017 -

BMW of Freehold responded

Tom, thank you for the great feedback! We appreciate your business and kind words about Dori and our team. We look forward to seeing you next time.

February 12, 2017

Wonderful experience purchasing my 535xi Thank you Mark Ongsiako for your hospitality and making my purchase an awesome experience. Appreciate the time you spent with me to pick my perfect ca More

by ArvindSaddala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ongsiako
Feb 15, 2017 -

BMW of Freehold responded

Thank you so much for the five-star review! We will be sure to pass along your kind words to Mark. Thanks again for leaving a review, and we hope to see you again soon!

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