BMW of Freehold

Don't trust what they say! They don't hesitate to Cheat MAIN ISSUE : Car interior has smoking odor. When I took test ride of the car and delivery, it was giving strong perfume smell, I guess to suppress MAIN ISSUE : Car interior has smoking odor. When I took test ride of the car and delivery, it was giving strong perfume smell, I guess to suppress smoking odor. That time I was told by dealership that car recently went through rigorous BMW certification and cleaning process that’s why air freshener and/or perfume smell. Even before taking test ride, I specifically told sales advisor that I do not want smoker’s car. Dealership just hide the facts and cheated me by applying heavy air fresheners. Within few days of delivery real smoking odor started coming. I told dealership about that and asked them to take car back and return me full amount I spent on it. Dealership refused to take it back, instead wanted to kill time by suggesting fixes which did not help. In last one month they took car 2 times for removing odor but that didn't help. OTHER FEEDBACK : 1. Slow paper work and delivery process We finalized the deal on Saturday and dealership knew that I am going to take delivery on Monday. I called dealership on Monday before reaching, still it took 2+ hours to complete all formalities. Lot of time I heard that only one printer is working, being month end everyone is busy etc. This was not 1st month end for dealership. Over the years they should have learnt and better prepare themselves 2. Poor post sale support - Slow response to emails, calls go to voice mail. Only they are busy in this world, not we the customer - I received my plates after temporary registration expired that too after multiple follow up from my side. They don't have any process to track/check after car delivery is done - Car’s all four windows were tinted. As per New Jersey laws front windows should not be tinted. At the time of delivery I had to ask dealership to remove window tin from front windows. I would have been in big trouble had I not asked them to remove. Dealership was selling things which are not Legal in state @Dori Dado, Please do not respond by saying "you are sorry to hear this... ". If dealership really cares about customer than why Not take the car back ? Also in future do not misguide others More

Very bad experience with service department we are very disappointed with service provided by BMW of Freehold for my BMW 750 LIX. We did inform BMW of Freehold about problems we were facing with we are very disappointed with service provided by BMW of Freehold for my BMW 750 LIX. We did inform BMW of Freehold about problems we were facing with vehicle after immediate few months of purchase but that point BMW of Freehold did not look at problem carefully and did not resolved it that time and because of defective rims provided / suspension provided by BMW of Freehold in the 1st place when it was less than 6k miles driven. I requested them to replace rims at that time but they declined to do it. I guess, They did not fix problem in 1st place because they wanted to rip off money from customer for repair and part service . Within 28000 miles rim I had to replace rim and front tire and they did not consider anything under warranty.I requested them to consider at least 50% of repair and part cost under warranty but they declined that too. We wont not recommend BMW of Freehold to our friends and family /network anymore. MS More

They "forgot" to tell you about warranty you have I've moved couple of years to this area and never was really pleased from the service in this dealership. They never tried to go any extra mile for me I've moved couple of years to this area and never was really pleased from the service in this dealership. They never tried to go any extra mile for me, like my previous dealership in Mount Laurel, but it was convenient location for me. The last time was really disgusting. I've brought my 1.5 year BMW for a scheduled service, and mentioned that one of the tiers is loosing a pressure slowly. Mr. Allen Gin called me later that day, and said that it's FRT tire, and BMW doesn't allow to repair it (which is true). When I've asked how much will be the new tire for me, he said $450 + tax (I didn't buy a road hazard warranty and this is the full cost of the new tire). I was a little concerned about this estimate, and started my own research. It quickly appears, that ALL Flat Run Tires today, at least from Pirelli, have manufacture's road hazard warranty. I've called Pirelli customer service, and within 5 minutes got a response that any car dealership, that sells their tires, or sells cars, equipped with their tires, is an official Pirelli dealer and supposed to execute that warranty. Then I’ve stopped by Mr-Tire, the closest one to my home. They’ve called Pirelli and replaced my tire under the prorated warranty. Essentially, I had approximately half of the thread left on my tire, so it cost me 50% of the full tire price. In other words, Mr. Allen Gin “forgot” to mention the manufactures warranty, and was trying to get from me an additional 50% of the expensive tire cost, which is ~$196 + tax. Morever, I’ve spent another hour or so, and read carefully the BMW warranty book and the CD-ROM disk material, which comes with the car. Appeared, that all information about Pirelli road hazard warranty is there, and you can even get a claim form from the disc. BMW of Freehold immediately lost any trust and I will never service my car there again. While servicing a luxury reputable car in a certified dealership, I don’t want to do any additional research, read the fine print, be afraid of been overcharged, and etc… Please, be aware! More

Lied about price of car then called and said yes to price of Lied to us about price and then called three days later and said yes when showed up on Saturday the 6th of June said car was sold and that was not pri Lied to us about price and then called three days later and said yes when showed up on Saturday the 6th of June said car was sold and that was not price then had nerve to say that was not the car we had called and set up appt for will never ever recommend such liars and cheats!!!!! More