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BMW of Freehold - Service Center

Freehold, NJ

4.8
184 Reviews

184 Reviews of BMW of Freehold - Service Center

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August 02, 2017

Peace of Mind Allen Gin and Kang Peng have taken care of my BMW 325i for years at BMW of Freehold. They are very informative to ensure that you know what the probl More

by asfng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Gin and Kang Peng
Aug 03, 2017 -

BMW of Freehold responded

Thank you for the 5-star review! We work hard to ensure timeliness and quality of work, and we are glad to hear that you had a great experience with us. We look forward to taking care of you in the future!

July 27, 2017

great service Alan Gin is an exceptional person; friendly, knowledgeable, and helpful. He is the go-to guy for my service needs. Kang is a master mechanic who I a More

by helpful
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Gin, Kang Peng, Danny Claro
Jul 31, 2017 -

BMW of Freehold responded

Thank you for the 5-star review and for your kind words about Alan and Kang! We agree that they are both excellent assets to our team here at DCH BMW of Freehold, and we will be sure to pass along your compliments to them. We look forward to serving you again!

Jul 31, 2017 -

BMW of Freehold responded

Thank you for the 5-star review and for your kind words about Alan and Kang! We agree that they are both excellent assets to our team here at DCH BMW of Freehold, and we will be sure to pass along your compliments to them. We look forward to serving you again!

June 27, 2017

Outstanding customer service! I love Freehold BMW! I used to hate bringing my cars in for work because I always felt like I was being taken advantage of. Justine in the service dep More

by ilovemybulldog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justine
Jun 29, 2017 -

BMW of Freehold responded

Thanks for this great review! I am so pleased to hear that you had an excellent experience with Justine. Your compliments will be passed along to her, and I hope that we can take care of you again soon!

June 23, 2017

Service Absolute worst experiences I've ever encountered. Made a service appointment almost 2 weeks in advance and requested loaner. Was assured of it and got More

by Doc
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Justin Falicia
May 15, 2017

Above and beyond...exceptional service and dedication. Sunday night on Mother's Day I had a BMW crisis. Who else comes to the rescue. My guys at Freehold BMW, Allen and Dori. Arranged for overnight drop-of More

by Premier Pain Doc
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Gin
May 17, 2017 -

BMW of Freehold responded

Thank you for the 5 stars! We’re so glad that we could help you in this tight situation. We look forward to helping you again in the future.

April 20, 2017

Great service engineers and technicians!!!! I wanted to give a thumbs up and 5 stars to the service department here at BMW of Freehold. I am a very satisfied customer and couldn't appreciate mor More

by ArvindSaddala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laude Arnaldi, Jeffery Defonseka
Apr 21, 2017 -

BMW of Freehold responded

Thank you for the great review, Arvind! We're so glad we were able to be of service. We'll make sure to pass along your praise to Laude and Craig.

April 09, 2017

Top Notch customer care by Allen Gin! Allen Gin has been my service advisor for the past 5 years. I have owned two BMW 750LI's during this time period. His concern, professionalism and per More

by mb1777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Gin
Apr 11, 2017 -

BMW of Freehold responded

Thank you for the 5-star feedback! We will be pleased to let Allen know of your kind words. We appreciate your loyalty over the years, and hope to continue serving you in the future.

March 10, 2017

Top noch problem solving experience You can really determine the overall quality of a dealer from how they resolve problems. My family and I have been customers of BMW of Freehold for so More

by Tom K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2017 -

BMW of Freehold responded

Tom, thank you for the great feedback! We appreciate your business and kind words about Dori and our team. We look forward to seeing you next time.

February 07, 2017

Ultimate sales and service for the ultimate driving machine! From start to finish...Freehold BMW has treated me with the ultimate service! Professional, dependable, and knowledgeable! Great car but these folks m More

by Premier Pain Doc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Gin
Feb 08, 2017 -

BMW of Freehold responded

Thank you so much for the five-star review! We are so happy to hear that you found our service department to be so welcoming and helpful. Welcome to the BMW of Freehold family, and we hope to see you again soon!

October 13, 2016

No matter what you need My boyfriend and stopped in a few days ago looking for "M" sticker. We had been unsuccessful in finding one any where else so we figured we would try More

by Jjuliemariee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dori Dado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2016 -

BMW of Freehold responded

Thank you for the incredible 5-star review, Julie! We appreciate your feedback and are glad to hear our customer service department exceeded your expectations. We hope to see you both again soon!

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