Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
184 Reviews of BMW of Freehold - Service Center
Sort by
August 02, 2017
Peace of Mind Allen Gin and Kang Peng have taken care of my BMW 325i for years at BMW of Freehold. They are very informative to ensure that you know what the probl Allen Gin and Kang Peng have taken care of my BMW 325i for years at BMW of Freehold. They are very informative to ensure that you know what the problems are. They will solve the problems on a timely basis and perform their work diligently. My BMW is always on a good hand. I strongly recommend this team to all my friends and families. More
by asfng
Employees Worked With
Allen Gin and Kang Peng
Helpful July 27, 2017
great service Alan Gin is an exceptional person; friendly, knowledgeable, and helpful. He is the go-to guy for my service needs. Kang is a master mechanic who I a Alan Gin is an exceptional person; friendly, knowledgeable, and helpful. He is the go-to guy for my service needs. Kang is a master mechanic who I always request to work on my cars. More
by helpful
June 27, 2017
Outstanding customer service! I love Freehold BMW! I used to hate bringing my cars in for work because I always felt like I was being taken advantage of. Justine in the service dep I love Freehold BMW! I used to hate bringing my cars in for work because I always felt like I was being taken advantage of. Justine in the service department is just wonderful. She took the time to explain my options and kept me updated until I got my car back. She was an absolute pleasure to deal with :) More
by ilovemybulldog
Employees Worked With
Justine
June 23, 2017
Service Absolute worst experiences I've ever encountered. Made a service appointment almost 2 weeks in advance and requested loaner. Was assured of it and got Absolute worst experiences I've ever encountered. Made a service appointment almost 2 weeks in advance and requested loaner. Was assured of it and got an email confirmation. Had to take off time from work to drop car there. Walked in and was advised to wait to be called. Finally got called by one of the advisers (I think the only female adviser there). She didn't even know my right name. Neither had any courtesy or manner to introduce herself. Had an attitude of "what do you want from me". Told me to go wait and after I've asked where my loaner I was assured I'm getting is I was told that it's not on my list no loaners are available and I can reschedule an appointment if I wanted to. All this after about 2 weeks of waiting. I was than given the key and was told "You clear to back up from the garage". After all it made me feel funny driving an upscale vehicle with the most inferior service. I was warned by many about Freehold BMW but I guess sometimes you need some personal experience..... I'll never put my foot there nor recommend anyone this dealership. More
by Doc
Employees Worked With
Justin Falicia
May 15, 2017
Above and beyond...exceptional service and dedication. Sunday night on Mother's Day I had a BMW crisis. Who else comes to the rescue. My guys at Freehold BMW, Allen and Dori. Arranged for overnight drop-of Sunday night on Mother's Day I had a BMW crisis. Who else comes to the rescue. My guys at Freehold BMW, Allen and Dori. Arranged for overnight drop-off. Problem solved next day. Professional expert service has gained my loyalty to Freehold BMW. Thanks again! More
by Premier Pain Doc
April 20, 2017
Great service engineers and technicians!!!! I wanted to give a thumbs up and 5 stars to the service department here at BMW of Freehold. I am a very satisfied customer and couldn't appreciate mor I wanted to give a thumbs up and 5 stars to the service department here at BMW of Freehold. I am a very satisfied customer and couldn't appreciate more about the excellent work that was done to identify and fix a rattle sound from my 535ix. It was on and off and would come from the driver side. I appreciate the patience and deligence the service team took to isolate and identify the root cause. Their persistence paid off in identifying the issue with quite a few test drives. A big shutout to Laude Arnaldi, Craig and the techs involved in fixing my car. Thanks, Arvind Saddala More
by ArvindSaddala
April 09, 2017
Top Notch customer care by Allen Gin! Allen Gin has been my service advisor for the past 5 years. I have owned two BMW 750LI's during this time period. His concern, professionalism and per Allen Gin has been my service advisor for the past 5 years. I have owned two BMW 750LI's during this time period. His concern, professionalism and personal touch make each service visit painless and quick. I switched from a different dealership because of Allen and the BMW of Freehold team. M. Behar More
by mb1777
Employees Worked With
Allen Gin
March 10, 2017
Top noch problem solving experience You can really determine the overall quality of a dealer from how they resolve problems. My family and I have been customers of BMW of Freehold for so You can really determine the overall quality of a dealer from how they resolve problems. My family and I have been customers of BMW of Freehold for some time now and until this point never had a problem. When I spoke with the General Sales Manager Dori Dado regarding an issue he immediately investigated and resolved it to my satisfaction. I found him to be sincere, professional, and polite. He is truly an asset to the dealership. More
by Tom K
Employees Worked With
February 07, 2017
Ultimate sales and service for the ultimate driving machine! From start to finish...Freehold BMW has treated me with the ultimate service! Professional, dependable, and knowledgeable! Great car but these folks m From start to finish...Freehold BMW has treated me with the ultimate service! Professional, dependable, and knowledgeable! Great car but these folks make you family and a customer for life. More
by Premier Pain Doc
October 13, 2016
No matter what you need My boyfriend and stopped in a few days ago looking for "M" sticker. We had been unsuccessful in finding one any where else so we figured we would try My boyfriend and stopped in a few days ago looking for "M" sticker. We had been unsuccessful in finding one any where else so we figured we would try one last place. We were greeted and directed to the parts department professionally and kindly. The receptionist at the desk had some one come out from parts immediately and was very pleasant. The parts advisor knew exactly what we needed and was great about making sure it was perfect. Overall this is a perfect example of wonderful professional service no matter what the customer need may be. More
by Jjuliemariee
Employees Worked With
