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BMW of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.6
1,781 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,781 reviews

October 31, 2023

Incredibly quick and efficient. Made my appointment online and was greeted at the service door by Corey who was courteous and made sure all my service needs were met. 10/10 experie More

by StevenWagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Oct 31, 2023 -

BMW of Orland Park responded

Steven, we're glad to know Corey and our team at BMW of Orland Park provided you with efficient service. Thanks for the great review!

October 30, 2023

This is a nice dealership. The team seems knowledgeable and are pretty friendly and accommodating. More

by GINASHARVEST81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

BMW of Orland Park responded

We appreciate your review and positive feedback. Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at BMW of Orland Park!

October 30, 2023

Fast and accurate service, thanks guys. Looking forward to get back. With my bmw. E46 More

by figgy0318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Oct 30, 2023 -

BMW of Orland Park responded

Thank you for the review! We hope to see you back again at BMW of Orland Park!

October 29, 2023

Have some good workers best experience wa with the last service tech cannot remember his name give him a 10 More

by SHERRYI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

BMW of Orland Park responded

Sherry, we're glad to know you had a positive experience with our service tech at BMW of Orland Park. We'll be sure to pass on your high praise! Thanks for the review.

October 29, 2023

the service advisor was prompt, service was quisk and the rep was knowledgeable about my vehicle and it service needs More

by JOSEPH.MOSELEY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

BMW of Orland Park responded

Joseph, we're glad to know our service advisor at BMW of Orland Park was able to assist you promptly and efficiently. We appreciate your feedback!

October 29, 2023

Friendly, helpful, and knowledgeable. It was easy in and out.Car was serviced that day in a timely fashion. More

by BECKYJO107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
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Oct 30, 2023 -

BMW of Orland Park responded

We're glad to know your visit at BMW of Orland Park was a smooth one and that our team could assist effectively! Thanks for the positive feedback, we appreciate it.

October 28, 2023

The dealership is Always Kind and Professional. Corey always take great care of me. Corey pays very close attention to details and my needs. He is awesome to work with. More

by Leslie Woods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Oct 30, 2023 -

BMW of Orland Park responded

Leslie, we're so glad to know that Corey and our team at BMW of Orland Park have been able to consistently provide you with top-notch service. Thanks for your kind words!

October 28, 2023

Didn't fix car but check engine light off and detached roof cover inside car. More

by CARROLLTAM927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben was cordial
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Oct 30, 2023 -

BMW of Orland Park responded

We're truly sorry to hear about your recent experience with our service. Your feedback is important to us, and we take all concerns seriously. It's concerning to learn that the check engine light issue was not resolved, and the roof cover inside your car was detached during your visit. This is certainly not the level of service we aim to provide. We would like to make this right for you. Please contact us at your earliest convenience so we can address these issues and work towards a resolution. Our goal is to ensure your complete satisfaction, and we appreciate your patience as we work to rectify this situation. Your feedback is invaluable in helping us improve our service. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

October 28, 2023

My last service took too long. I was there at 8:20 am and didn’t get my car until 2:00 pm More

by RUDOLPH.WILLIAMS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Huff
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Oct 30, 2023 -

BMW of Orland Park responded

We sincerely apologize for the extended wait time you experienced during your last service visit. Your time is valuable, and we understand the frustration that can arise from such delays. This is certainly not the level of service we aim to provide, and we appreciate your patience and understanding. We will investigate the circumstances that led to this extended wait and take steps to ensure this does not happen again in the future. Your feedback is essential to improving our service, and we will use it to make necessary adjustments. Best Wishes, BMW Of Orland Park

October 27, 2023

Bought an x5 that had a leaky tire and had lost half its air pressure the day it came home. After taking it to a local tire store for inspection it was plugged 3 times and not replaced. One plug was in the More

by Ryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alvin Crowder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Kowal
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Oct 27, 2023 -

BMW of Orland Park responded

We sincerely apologize for the issues you've encountered with your BMW X5, and we deeply regret the inconvenience you've faced. Your safety and satisfaction are of the utmost importance to us, and we understand that this situation is not in line with the quality of service we strive to provide. We appreciate your feedback and your patience in this matter. We take your experience seriously, and we will do everything in our power to reach a satisfactory resolution. Thank you for bringing this to our attention, and we will make every effort to rectify the situation. Best Wishes, BMW Of Orland Park

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