BMW of Orland Park

As soon as I walked through the door I was greeted professionally. Dion was a pleasure to work with and went above the call of duty. I came in for one particular reason but he made sure all other nece professionally. Dion was a pleasure to work with and went above the call of duty. I came in for one particular reason but he made sure all other necessary services were included. He was so helpful and genuine. I appreciated all of his help and happy to have him as a service advisor. More

I came in for a morning appt. They found a couple of other issues and I agreed to get it fixed that day too. As a result, I ended up sitting there all day until 4:30. It sure woul They found a couple of other issues and I agreed to get it fixed that day too. As a result, I ended up sitting there all day until 4:30. It sure would’ve been nice to have a loaner car so I didn’t waste my entire day. Beyond that, had they told me how long it would be I could’ve at least gotten an Uber to get some lunch. I had expected to only be there for an hour, two at the most. I live an hour away so can’t easily have someone come pick me up, but with a loaner I could’ve got some errands done and had something to eat. More

I didn’t get a video of underneath my car as I usually do. Everything else was great. do. Everything else was great. More

Gus was fantastic. Very knowledgeable and not overly aggressive. Appropriately asked for my business if he could meet my requirements. Very professional. That being sa Very knowledgeable and not overly aggressive. Appropriately asked for my business if he could meet my requirements. Very professional. That being said, the process was entirely too long. Almost 5 hours total and we had committed to buy inside of 90 minutes. I will recommend based on the fact I received a fair deal, but will caution on the unnecessarily long process. More

I received the inspection video about a hour after my scheduled appointment. It was almost 2 hours after receipt of the video that my vehicle was ready to go. This is too long to be waiting especially if scheduled appointment. It was almost 2 hours after receipt of the video that my vehicle was ready to go. This is too long to be waiting especially if a loaner is not being offered. If I’m told about 1 and half hour for services when it’s determined that it will be double that amount of time one should updated instead of being held hostage essentially. Also to receive a call from sales about upgrading my vehicle while I’m waiting instead of coming to speak with me is impersonal. I hope this helps facilitate more efficient workflow and/or scheduling of appointments. More

Terrible experience. After me sending a wire transfer for the stated balance several days before I picked up the car, they tried to raise the price by over $3,000 the da After me sending a wire transfer for the stated balance several days before I picked up the car, they tried to raise the price by over $3,000 the day I was scheduled to pick up the special ordered car. Bait and switch tactic. More

He was personal. He ask if l wanted to get my car cleaned. If thought it was snowing. He ask if l wanted to get my car cleaned. If thought it was snowing. More

Great service. I will definitely be back. He was very patient and communicated with me on how long my car would take to get repaired. He made sure I had a car to ge I will definitely be back. He was very patient and communicated with me on how long my car would take to get repaired. He made sure I had a car to get around to Ron my errands. Thanks a lot 😘 More

I brought my car in for recall & passenger restraint system warning light. The warning light issue happened last year and needed to be updated. I was told this was a different issue this time & to wait system warning light. The warning light issue happened last year and needed to be updated. I was told this was a different issue this time & to wait an hour for the dx. I waited for over 2 hours to be told a laundry list of items including that it was the air flap issue again. Said he emailed my warranty co to see what they would cover. I waited another three hours. No one offered me water or came and gave me an update or even texted an update. I was provided a loaner at 51/2 hours and went home. Zero updates. Turns out I had one issue and flaps was mechanical issue not electrical and not covered under warranty. No video sent of damage but it would be $1,500 to fix. I said no to flap repair and yes to the seal repair. When I picked up my car-everything was fine. No warning lights. So, what was it because if the flaps were damaged wouldn’t that cause an issue? I am still wondering what happened to the list of things that were wrong. I just want to know what actually happened. Terrible service. And I keep getting emails you want to buy my car. No thanks I’ll go to bill jacobs. More

A very good experience from the salespeople to the finance to the hospitality of the dealership finance to the hospitality of the dealership More