BMW of Orland Park

My customer service experience was spot on. I received text messages and videos throughout the process to keep me posted on what was happening while they had my vehicle. Although I have chose I received text messages and videos throughout the process to keep me posted on what was happening while they had my vehicle. Although I have chosen to have my brakes and tires done somewhere else because of the significantly reduced cost elsewhere, again, customer service was high quality. More

In my opinion they need more attention to their clients Costumers need to be treated as important things that run their business! Not only machine to take a profit for owner Many small things with thi Costumers need to be treated as important things that run their business! Not only machine to take a profit for owner Many small things with this company completely don’t see or don’t want to see Anyway………… More

Ron Snipe is a very valuable member of the BMW service team. I have been a client since 2006, and he is the best service advisor I’ve ever had. My prior experience with the service department several mont team. I have been a client since 2006, and he is the best service advisor I’ve ever had. My prior experience with the service department several months ago was so poor, that I considered leaving BMW altogether. Thanks to Rob Snipe, I have decided to continue my relationship with this dealership and the BMW brand. More

It was great service. Kevin was very courteous. Great Car!!!!!3X Suv. Been a customer for 10 years! Kevin was very courteous. Great Car!!!!!3X Suv. Been a customer for 10 years! More

Was disappointed at first as the service representative that was scheduled was off sick that day and no one picked up his appointments. Eventually Robert helped me and was more than helpful keeping appris that was scheduled was off sick that day and no one picked up his appointments. Eventually Robert helped me and was more than helpful keeping apprised of the status. One thing I was very disappointed with was I asked the woman at the service cashier if I could use the phone or have her dial a local number as I had left my cell phone at home. She flat out refused my request (Ridiculous). More

James was great with explaining everything and very pleasant to work with. I was pleased with the service pleasant to work with. I was pleased with the service More

They didn't do what I had asked for. They were supposed to reset a notification and it literally is still showing up. They were supposed to reset a notification and it literally is still showing up. More

Great place , great people and great experience. I would recommend this place to everyone I know . I used to drive a Mercedes and the BMW experience is much better I would recommend this place to everyone I know . I used to drive a Mercedes and the BMW experience is much better More

Great service. Courteous and professional. Everything that I asked about was taken care of in an efficient manner. Courteous and professional. Everything that I asked about was taken care of in an efficient manner. More

I have been fortunate to experience very good service from BMW of Orland Park, since my first BMW purchase in March 2024. Jason, my Service Advisor, explains the process clearly and keeps me updated thro from BMW of Orland Park, since my first BMW purchase in March 2024. Jason, my Service Advisor, explains the process clearly and keeps me updated throughout. More