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BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
1,769 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,769 reviews

December 19, 2024

Professional, friendly, quick service. I was in and out within a two hour window and it was a seemless process More

by CHYANNEJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sid Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Huda Abed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Shellberg
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Dec 19, 2024 -

BMW of Orland Park responded

We're delighted to hear about your smooth and efficient experience at BMW of Orland Park! Our team strives to provide professional and friendly service, so it's great to know we hit the mark. Thanks for choosing us!

December 18, 2024

Took care of all my problems. Excellent customer service. I was and and satisfied with the services provided. Thank you More

by MRALFREDWITHERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

BMW of Orland Park responded

We're delighted to hear that you were satisfied with the service at BMW of Orland Park! Our team is dedicated to providing excellent customer care, and we're glad we could assist you. Thank you for choosing us!

December 18, 2024

Great service. I did not wait long and did not try to sell me anything. More

by CHRISGRAEFEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg
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Dec 18, 2024 -

BMW of Orland Park responded

Chris, it's great to hear you had a five-star service experience at BMW of Orland Park! Thanks for stopping in.

December 18, 2024

Victoria is very kind, always polite, very easy to work with, she is compassionate, and she is always willing to help. I am grateful that I worked with her for this purchase experience. More

by shaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Kendra
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Dec 19, 2024 -

BMW of Orland Park responded

Shaya, we're delighted to hear that Victoria made your experience at BMW of Orland Park so positive. Thank you for sharing this wonderful feedback!

December 18, 2024

First they took a very long time to get back to me, Richard stated he couldn't get through, but I got through, and put the claims rep on the phone with him,and I left the conversation, in the write up More

by DSMALLEYSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Pool
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

BMW of Orland Park responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. Clear communication and thorough service are important to us, and we regret falling short in this instance. We’d like the opportunity to address your concerns and make things right. Please contact us at 708-460-4545 so we can further assist. Best Wishes, BMW Of Orland Park

December 18, 2024

Dion was great. It took 45 mins to get my my keys and car brought out front after checkout. That was frustrating. More

by CNBILEK
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience. We’re glad to hear Dion provided great service and appreciate your acknowledgment of his efforts. However, we sincerely apologize for the delay in returning your car and keys after checkout. We understand how frustrating that must have been, and we are actively working on improving our processes to ensure smoother and quicker service in the future. Your feedback is incredibly valuable to us, and we’d love the opportunity to make things right. Please don’t hesitate to reach out to us directly so we can address your concerns further. Thank you for your patience, and we hope to provide a much better experience on your next visit. Best Wishes, BMW Of Orland Park

December 18, 2024

Service was completed within the time frame they provided. It was for a first rime oil change.- no complaints. The waiting area is very comfortable. More

by ghendzel24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

BMW of Orland Park responded

We're glad to hear that your first oil change experience was smooth and comfortable at BMW of Orland Park. Thank you for sharing your feedback, and we look forward to serving you again!

December 17, 2024

The treatment was second to none. They answered every question I had and made sure that I was satisfied with my service. More

by ANTHONYCOLQUITT_25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

BMW of Orland Park responded

Anthony, we're delighted to hear that you had such a positive experience with our team at BMW of Orland Park. Thank you for your kind words and support!

December 17, 2024

Scheduled an appointment for a rear brake change, waited 1.5 hours at the dealership to find out they never ordered the parts and have to reschedule. Waste of my time. More

by RGEMMA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Scanlon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

BMW of Orland Park responded

I'm sorry to hear about the inconvenience you experienced with your brake appointment. We strive for efficient service, and it's disappointing that we fell short this time. Please reach out so we can make it right and ensure a smoother experience in the future. Thank you, Brian Coster - Service Manager - 708-460-4545

December 17, 2024

Fast and efficient I had a great service advisor and the tech was very knowledgeable More

by MARCBOOMSMA7752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

BMW of Orland Park responded

Thanks so much for your review! We look forward to your next visit to BMW of Orland Park!

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