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BMW of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.6
1,762 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,762 reviews

August 09, 2024

I liked working with Dion. He was the only one that offered to help me or say hello even though there were several other wiorkers around. He made the experience great. More

by Ktownsend
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

BMW of Orland Park responded

Thank you for your feedback! We’re glad to hear that Dion made your experience great and stood out by offering help and a friendly greeting. We appreciate your kind words and will share them with Dion. If you need any further assistance, don’t hesitate to reach out. We look forward to serving you again! Best Wishes, BMW Of Orland Park

August 09, 2024

Their prices are 2-3 times higher than other BMW dealers. Their customer service is poor. They don’t communicate with customers. They don’t return phone calls. They are unprofessional and hard to work with. More

by vpgore2009
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Pool
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Boomsma
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

BMW of Orland Park responded

Thank you for your feedback. We’re very sorry to hear about your experience and the issues you encountered with our pricing, customer service, and communication. This is not the standard of service we aim to provide, and we apologize for any frustration this has caused. We take your comments seriously and would like to address these concerns directly. Please contact us at 708-460-4545 so we can discuss your experience in more detail and work towards a resolution. Your feedback is valuable in helping us improve our services. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

August 08, 2024

they are the best dealership very accommodating and very knowledgeable they have worked on my family's cars for decades More

by land rover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

BMW of Orland Park responded

Thank you so much for your kind words! We’re honored to be considered the best dealership and to have earned your trust over the decades. It’s always our goal to be accommodating and knowledgeable, and we’re thrilled to hear that we’ve been able to meet your expectations for you and your family’s cars. We look forward to continuing to serve you for many more years to come! Best Wishes, BMW Of Orland Park

August 08, 2024

Excellent experience getting a sensor replaced in the passenger seat of my 430. The Corey that I dealt with was excellent but in not shown on your service department list. More

by JAMESKENNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey in the service department
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Aug 09, 2024 -

BMW of Orland Park responded

Thank you for your feedback! We’re thrilled to hear that you had an excellent experience with the sensor replacement in your 430. We’re also glad to know that Corey provided outstanding service. We apologize for any confusion regarding his listing on our service department list and will look into this to ensure our records are accurate. Your satisfaction is our priority, and we appreciate your support. We look forward to assisting you again! Best Wishes, BMW Of Orland Park

August 07, 2024

I’m so happy with the service. They treat me very nice and even I didn’t had appointment they took my car and fixed it very quickly. I highly recommended them. More

by BASia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellberg
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Aug 07, 2024 -

BMW of Orland Park responded

Thank you for sharing your positive experience! We're glad to hear our team at BMW of Orland Park could assist you quickly and efficiently. We appreciate the recommendation!

August 07, 2024

James and the mechanic Joe Kressman have yet to fail me. Their service has always been outstanding. Their professionalism and knowledge is the reason I continue to frequent this BMW location. More

by Ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Kressman
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Aug 08, 2024 -

BMW of Orland Park responded

Ruth, we're delighted to hear that James and Joe have consistently provided outstanding service at BMW of Orland Park. Thank you for your continued trust in our team!

August 06, 2024

All of the employees I worked with were all very helpful, professional, knowledgeable, polite and timely More

by JESSICASM3
Recommend Dealer
Yes
Employees Worked With
Vince Moreno
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Aug 07, 2024 -

BMW of Orland Park responded

Thank you for sharing your positive experience! We're delighted to hear that our team at BMW of Orland Park provided helpful, professional, and timely service. We appreciate your support!

August 06, 2024

Great experience with Peter. He was prepared when I came in and made the process super easy. More

by udc23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Denbroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Moreno
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Aug 07, 2024 -

BMW of Orland Park responded

Thank you for this 5-star review of Peter and BMW of Orland Park! Have a stellar day!

August 03, 2024

Rich sat there at his desk and pretended to do busy work as I sat in the waiting area for 15-20min. Perhaps he was hoping someone else took care of me? Anyhow he didn’t introduce himself and gave me no up More

by DBARBARASMITH
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Pool
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

BMW of Orland Park responded

Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your visit. This is not the level of service we strive to provide, and we’re disappointed to hear that you were left waiting and without proper communication regarding your car. We’ll be addressing this situation with Rich and our team to ensure that every customer feels valued and informed. Your feedback is important to us, and we would appreciate the opportunity to discuss this further and make it right. Please feel free to reach out to our service director directly so we can address your concerns. 708-460-4545 Best Wishes, BMW Of Orland Park

August 03, 2024

Dion Grace was awesome, quick turn around and great service overall, expect nothing less from BMW. More

by MPELLEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

BMW of Orland Park responded

Thanks for choosing BMW of Orland Park for your service needs! We'll make sure your kind words reach Dion. Have a stellar day!

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