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BMW of Palm Springs

Palm Springs, CA

4.7
1,195 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners. We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,195 reviews

November 10, 2023

Quick, efficient, friendly. Coffee machine with lots of yummy drinks available to be freshly made. Great experience overall More

by bmiller1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We're pleased to hear about your quick, efficient, and friendly service experience. We hope the coffee machine with yummy drinks added to the overall positive experience.

November 10, 2023

Savanna has wonderful communication skills very helpful and sincere in her ability to accomplish expectations by the customer. She fits the BMW brand perfectly and are fortunate to have her! More

by CHARLYBCHUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We're honored to have Savanna on our team, and we appreciate your kind words about her wonderful communication skills, helpfulness, and sincerity. Your feedback aligns perfectly with the BMW brand, and we're fortunate to have her representing us.

November 10, 2023

The store is clean and attractive. Everyone is very friendly and efficient. I even had a new car as a loaner! More

by steve3525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We're delighted to know that you found our facility clean and attractive. Thank you for recognizing the friendliness and efficiency of our staff. We hope you enjoyed the experience with the new loaner car.

November 10, 2023

Very helpful and accommodating…along with the entire team. Would definitely use again…very timely also. More

by GBRANDT08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We appreciate your positive feedback about our helpful and accommodating team. Thank you for considering us for future services, and we're committed to maintaining a timely and efficient experience.

November 10, 2023

Just moved here and needed service and was assigned Bryan as my service advisor. Bryan was friendly and knowledgeable, service technician took video of undercarriage and provided good detail on what the insp More

by GINAV_2003
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

Welcome to the area! We're glad to have you as part of the BMW Palm Springs family. Thank you for highlighting Bryan's friendliness and knowledge, as well as the detailed inspection process. We look forward to serving you for your future vehicle needs.

November 09, 2023

Excellent customer service. Professional and friendly. Sandra was very informative and pleasant to work with. Having service done there is as pleasant as that type of necessa More

by PHIL76
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We're glad to hear about your excellent customer service experience with Sandra. Thank you for acknowledging her professionalism, friendliness, and informative approach. We strive to make service visits as pleasant as possible.

November 09, 2023

Thank you very much for your very good service, you were a great help to us. You are the best! More

by JOANNE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

Your kind words mean a lot to us, and we're grateful for the opportunity to assist you. Thank you for considering us the best. We look forward to serving you again.

November 08, 2023

My last service took several days, I had to take my car three times until they were able to correct the problem and I was never told what the problem was More

by rjfr39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We apologize for any inconvenience caused by the duration of your last service. Your feedback is valuable, and we will investigate the issue to ensure a smoother experience in the future. Please feel free to contact us for more information about the service performed on your vehicle.

Dec 07, 2023 -

rjfr39 responded

I am glad to hear that, I think that it is very important be able to communicate with my service advisor within a reasonable time to find out the status of my vehicle. I hope this issue is corrected in the future. The service provided to me was excellent regardless the communication issue.

November 08, 2023

Savanna has been my service advisor the entire time I have had my vehicle. I have found her to be extremely thorough and knowledgeable. She has provided me with great service, is very professional and a More

by NBWILSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We're honored to have Savanna as your service advisor. Thank you for recognizing her thoroughness, knowledge, and professionalism. We're committed to providing great service throughout your ownership experience. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing an even better experience on your next visit.

November 07, 2023

Sandy was friendly, efficient and helpful. We had a loaner which helped a lot too! More

by gwenjoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for your positive comments about Sandy's friendly, efficient, and helpful service. We're glad the loaner vehicle added convenience to your experience. Your satisfaction is our priority.

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