BMW of Sarasota

Excellent service The service started as soon as we got there... We were treated well and given the best deal.. I look forward to returning.. Would recommend to all.. The service started as soon as we got there... We were treated well and given the best deal.. I look forward to returning.. Would recommend to all.. More

Service Excellent customer service, friendly staff who have extensive knowledge about their products and services. The staff went above and beyond to make sur Excellent customer service, friendly staff who have extensive knowledge about their products and services. The staff went above and beyond to make sure I was taken care and happy with my service. I was able to loan a car for a couple of hours while my services were performed at no charge. An awesome experience as usual. More

Great people Really great people to deal with really helpful really awesome our experience was super good at All time It was a great experience dealing with those Really great people to deal with really helpful really awesome our experience was super good at All time It was a great experience dealing with those people Sussan’s very knowledgeable and patient great experience with her in particular the whole dealer people was pretty nice to ask a prize the car was awesome the most important thing was the way that she explained to us about all the features of the car More

Service Tiffany did an outstanding job taking care of my problem I would recommend her to anyone that needs service She responded to all my messages actually Tiffany did an outstanding job taking care of my problem I would recommend her to anyone that needs service She responded to all my messages actually when I called her on her day off More

Addressed issue promptly I had washer fluid warning light after picking up car from service. Returned next day and dealer checked all and replaced fluid strainer and issue was I had washer fluid warning light after picking up car from service. Returned next day and dealer checked all and replaced fluid strainer and issue was resolved in prompt friendly manner More

Poor communication skills My husband brought my vehicle in for a standard oil change and ended up waiting nearly 3.5 hours. The main reason for his wait was because the service My husband brought my vehicle in for a standard oil change and ended up waiting nearly 3.5 hours. The main reason for his wait was because the service advisor proceeded with getting the recall work (4 hr job) done on my vehicle although my husband instructed the advisor that he would make another appointment to get that done separately because he knew it would take more time. I have the service paperwork stating that “customer will schedule appointment for recall work”. The fact that my husband ended up being late for work because of something you guys weren’t authorized to do is just ridiculous! BMW always wants to take pride in customer service and customer commitment, on November 21 BMW of Sarasota missed the mark completely! More

Oil change It took an hour and a half for an oil change scheduled at 8:30 am. This was the first oil change after the purchase of our vehicle from the dealershi It took an hour and a half for an oil change scheduled at 8:30 am. This was the first oil change after the purchase of our vehicle from the dealership. Not sure if this is the typical wait but seemed excessive. More

Taken care of Tina , did a great job making sure all our needs were taken care of even when service wasn’t 100% . I appreciate her doing her best to care for us an Tina , did a great job making sure all our needs were taken care of even when service wasn’t 100% . I appreciate her doing her best to care for us and give us great service. More

Service experience This was the best experience we have had with Sarasota BMW, Principally because of Carlos Munoz. He is helpful, honest, responsive and most knowledgea This was the best experience we have had with Sarasota BMW, Principally because of Carlos Munoz. He is helpful, honest, responsive and most knowledgeable. We have had several occasions to speak with Susan, the lady who walks around and tries to help frustrated customers. But we don’t understand her purpose other than to keep customers occupied until the rest of the staff gets their act together. As a rule we have been disappointed with Sarasota BMW. But you must be aware we compare you with Wilde Lexus. While your staff try to be helpful, things always seem disorganized and as a result the experience is more frustrating and time consuming than it needs to be. More

Awesome Carlos and Eric were very nice and helpful! We would definitely refer our friends to you! We needed to get home to our dog and they all worked togethe Carlos and Eric were very nice and helpful! We would definitely refer our friends to you! We needed to get home to our dog and they all worked together to help us out! Also Tammy was awesome too! Thanks! More