BMW of Sarasota
Sarasota, FL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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New service customer Car needed annual service. Easy to make appointment. Response time perfect. Pick up seamless. As I had moved recently to this area, I was uncertai Car needed annual service. Easy to make appointment. Response time perfect. Pick up seamless. As I had moved recently to this area, I was uncertain as to how I would be treated. Best customer service in 3 stares! More
New Battery for 2012 128i Convertible Very pleased with battery replacement on my 2012 BMW 128i convertible. Upgraded from lead acid original battery to new 80AH AGM battery. It was the r Very pleased with battery replacement on my 2012 BMW 128i convertible. Upgraded from lead acid original battery to new 80AH AGM battery. It was the right thing to do. Great price too! More
6 hours beyond appointment time for oil change Made appointment for 10:30am, almost a week in advance. Upon arrival, at 10:15, it took nearly 20 minutes to hand keys off to someone, and then anothe Made appointment for 10:30am, almost a week in advance. Upon arrival, at 10:15, it took nearly 20 minutes to hand keys off to someone, and then another hour before an advisor (Tina, who was fantastic) came to the lounge to actually check me in. After being told it was going to be about 2 hours, I made arrangements to run errands, returning to the dealership at 1:30, noticing my vehicle was outside, assuming it was in line to be washed, I waiting in the lounge for an hour, after which, I found Tina to check the status. At this point (2:10pm 3.75 hours after initial appoitment time) I was told the car hasn’t even been started yet, and hopefully could still be finished that day. At this point I returned home, and received a text at 4:35pm saying my car was finally finished. 6 hours after the initial appointment time. One of the most disappointing service experiences of my life, from any brand More
Fluid leak The service advisors that I talked with where very helpful and polite. They let me know what was wrong with the car and gave me an estimate. They too The service advisors that I talked with where very helpful and polite. They let me know what was wrong with the car and gave me an estimate. They took great care of me! More
Perfect Best customer service I’ve experienced at any dealership, BMW or otherwise. Timely, knowledgeable and professional. Will always return here when I’m Best customer service I’ve experienced at any dealership, BMW or otherwise. Timely, knowledgeable and professional. Will always return here when I’m in Florida. More
Recall Talked to service manager Greg Jones who put me in contact with my service advisor Tiffany to schedule work to be done on my vehicle. I threw a few Talked to service manager Greg Jones who put me in contact with my service advisor Tiffany to schedule work to be done on my vehicle. I threw a few more things at them to look at while it was in for service and they were very accommodating. They had a loaner vehicle ready for me without wait. Very happy with the whole team. Including the technician/s that performed the work! More
No returned phone call after leaving msg , thus the low rating. I'm still expecting a call back. It is unacceptable for your service dept to turn on the service engine soon light!!! , thus the low rating. I'm still expecting a call back. It is unacceptable for your service dept to turn on the service engine soon light!!! More
Love Jonathan & Jona was great! It’s the second BMW I’ve purchased from Sarasota BMW in the last two years… That seems pretty self-explanatory. Johnathan worked with me on the extend It’s the second BMW I’ve purchased from Sarasota BMW in the last two years… That seems pretty self-explanatory. Johnathan worked with me on the extended warranty for my first BMW… So I already had a great rapport with him. More
BMW Recall Takata Air Bag Outstanding customer service! Carlos was quick to meet with me, comprehensive in explaining the work to be done and very professional through the enti Outstanding customer service! Carlos was quick to meet with me, comprehensive in explaining the work to be done and very professional through the entire process. The Tech sent me a video detailing key measure on the car including tires and breaks. I loved the video! More
Very helpful My service was great and the information I was given was very helpful and my car was left in great condition, I will definitely recommend people to bm My service was great and the information I was given was very helpful and my car was left in great condition, I will definitely recommend people to bmw Sarasota More