BMW of Sarasota

5 stars customer service Fernando always take good care of my 2013 BMW. He was able to provide me with a rental car while my car was being fixed at the dealer, and that was a Fernando always take good care of my 2013 BMW. He was able to provide me with a rental car while my car was being fixed at the dealer, and that was a plus because I really needed the car to keep going with my day. Thank you, Fernando, again, for being kind and understanding with busy people like me. More

Fernando always takes great care of us. He explained everything well. He is responsive and keeps us informed of progress. We really like the videos. everything well. He is responsive and keeps us informed of progress. We really like the videos. More

Above and Beyond at the 11th Hour I phoned in asking for guidance for a very serious sounding warning and lots of red and orange lights on the display. Scott asked me to bring it in A I phoned in asking for guidance for a very serious sounding warning and lots of red and orange lights on the display. Scott asked me to bring it in ASAP and on Friday afternoon at 5:30, he showed no signs of the usual wear and tear an advisor in the service department would usually have. He was professional, courteous and attentive. We went over the warning messages, and said he'd be in touch Saturday with an update. By 11:30 a.m, I had confirmation that everything was fixed and that a faulty speed sensor was to blame. Overall, the team at BMW of Sarasota is exceptional. This is my 5th BMW, and my 2nd from this dealership. I have always been made to feel like a part of their team at every engagement. A job well done.... as usual. Thank you. More

Service was great, on time and professional. The service was good. My service advisor, Lewis Mention, was helpful and did a great job of getting me the service and explaining all the updates that The service was good. My service advisor, Lewis Mention, was helpful and did a great job of getting me the service and explaining all the updates that were to be completed. More

Always exciting to buy a new BMW!! When I visited the dealership on Sunday, I was helped by Brenton a new salesman to your team. Robert Real stepped in when necessary to solidify the de When I visited the dealership on Sunday, I was helped by Brenton a new salesman to your team. Robert Real stepped in when necessary to solidify the deal. He took me out for a drive and basically knew everything about my X4 M. Professional and extremely knowledgeable. Fun to work with. I had no hard feelings toward Brenton, he just needs more training and I wished him well. More

Excellent! The dealership was first class. Everyone, especially our salesman, Bobby Carr, treated us wonderfully with respect and care. We that we were warmly re The dealership was first class. Everyone, especially our salesman, Bobby Carr, treated us wonderfully with respect and care. We that we were warmly received and felt that everyone wanted us to walk away completely satisfied. More

Visit to install Sirius. My visit on January 22 and the few days leading up to that was outstanding thanks to the terrific personal service exhibited by Greg Jones in advance My visit on January 22 and the few days leading up to that was outstanding thanks to the terrific personal service exhibited by Greg Jones in advance of and on January 22nd and the great personal service exhibited by Greg and then Maria Lizardi on that day. They are wonderful examples of the kind of service one would expect from BMW. Unfortunately, my experience with your dealership service department prior to working with these two professionals left me frustrated and ready to leave BMW (after about six 3-year leases). First of all, I am a big music fan and when I leased my 2020 in August of 2019 I was very surprised to find out after I got it home that it did not have Sirius, something very important to me and something I didn't think I had to ask for after it being automatic in all past leases and in my wife's recent Porsche lease. I was told Carplay would be just as good and I was set up for that. My problem was after Carplay on the screen a day or two it would just disappear. I was in to the dealership with Genius at least three times and the same thing kept happening. Finally Assistant Service Manager Derek said maybe a computer problem and I stayed for an extra few hours and Carplay again seemed fixed. But again, it disappeared after a day and so did my Blue tooth phone. I kept reaching out to Derek - phone and email - and received no response to at least four contacts. I wanted this fixed; since August I have been driving a 2020 BMW with only AM/FM radio and no phone. Everytime I went to your shop it takes about an hour (live on Anna Maria Island). Finally after no contact from Derek my salesperson Bobby Carr reached out to Greg Jones. Within a week the entire problem was resolved thanks to Greg. Nevertheless it was a frustrating several months and BMW almost lost a customer. More

Derek in service took great care of me and our vehicle! I brought our X6M in for its 20,000 service and feel very taken care of. Thanks!!! Susie Fordyce I brought our X6M in for its 20,000 service and feel very taken care of. Thanks!!! Susie Fordyce More

Happy with our service Very friendly and knowledgeable sales person, he helped us choose exactly what we were looking for. Made the whole buying experience very easy for us Very friendly and knowledgeable sales person, he helped us choose exactly what we were looking for. Made the whole buying experience very easy for us. More

Carlos Munoz took very good care of me as always. He’s very professional and very knowledgeable about my car. Service was done on time. And within the estimate given. Carlos kept me up-to-date and informe very professional and very knowledgeable about my car. Service was done on time. And within the estimate given. Carlos kept me up-to-date and informed throughout the service process. More