BMW of Sarasota

Oil Change took 3 hours??? I schedules a simple oil change for 9am and told Fernando I did NOT want a car wash. He did give me the "first time service" discount and checked the I schedules a simple oil change for 9am and told Fernando I did NOT want a car wash. He did give me the "first time service" discount and checked the power windows for no charge but I don't understand why it takes 3 hours to change the oil and vacuum the carpets. Well the carpets were not vacuumed at all after Fernando told me that was the delay after the three hour wait. They were dirty when I got into the car but I didn't say anything because I very late for a doctors appointment. I probable won't return for simple oil changes. More

Great Experience I had a great experience with BMW of Sarasota. Robert Real sold me two cars within a 2 month period. He is great! Very professional and knowledgeab I had a great experience with BMW of Sarasota. Robert Real sold me two cars within a 2 month period. He is great! Very professional and knowledgeable. More

Outstanding service! Jasmine has taken great care of me on two separate repairs. She never gets rattled despite my own anxiety prior to deciding to get the work done, nev Jasmine has taken great care of me on two separate repairs. She never gets rattled despite my own anxiety prior to deciding to get the work done, never talks down and is very patient with me while explaining why the service/repair is recommended, a true professional. Thank you Jasmine Ingram! VR Kent C. More

Excellent sales person Final purchase of leased car. Susan Gatlin provided complete devotion to our satisfaction. Completely happy with experience. Can't think of anythin Final purchase of leased car. Susan Gatlin provided complete devotion to our satisfaction. Completely happy with experience. Can't think of anything more to say. More

Questionable labor charge practices I came in for a Dinan tune to find out that I was being charged double for labor. I came in today for a Dinan tune for my M3 after receiving a estimat I came in for a Dinan tune to find out that I was being charged double for labor. I came in today for a Dinan tune for my M3 after receiving a estimate several months ago for almost $500.00 when I did the tune on my X5. Today's estimate from Seth was nearly $800 and when I pointed out the issue, the advisor offered to cut the labor in half. This was still unacceptable since it was way more than I was quoted. Of course, the advisor that originally quoted me the lower price has left the business and couldn't be reached on the phone or any quote of the original price. I left without having the tune being done feeling disgusted with them since this isn't the first time they have tried to price gouge me on labor. Upon calling Dinan corporate they advised that the labor should be only 1 hour maximum and not 2 that I was likely being quoted for originally. I find this totally unacceptable business practice to charge people more because they may drive a nicer vehicle. Back in January, BMW of Sarasota's parts department sent me a set of floor mats for an M5 that I never ordered and was done by them by mistake. I called them and offered to take them to a UPS store so they could be shipped back to them. I took time out of my day to do the ethically right thing and return an item that was sent to me by mistake. I could of very easily have sold them online and pocketed the profits and they would have never known. Point being, if I do the ethically right thing, shouldn't you when you charge people? Like I previously said, this isn't the first time in that they tried to charge me $500 to replace a fog light on my 335i. I pointed out that the part is $130 and labor is ten minutes, so how is it $500.00? This is why I don't use them for service typically and I never buy vehicles from them because they up-charge on everything. I certainly will spread the word about their business practices and make sure people know to stay away from them More

Tire issue Tire problem, had vy troublesome slow leak. Carlos provided excellent and efficient service. Tire was replaced and car washed on vy short order. I wi Tire problem, had vy troublesome slow leak. Carlos provided excellent and efficient service. Tire was replaced and car washed on vy short order. I will see him agn. Thanks for courteous and efficient work. Dieter More

Oil change just had the car in for an oil change, which lasted 2-1/2 hours. For an oil change! We had an appointment and thought one hour max! The car had only 5 just had the car in for an oil change, which lasted 2-1/2 hours. For an oil change! We had an appointment and thought one hour max! The car had only 5000 miles on it. We just did it because it's a leased car and we were worried, that we would loose the warranty. And because the dealership told us it's necessary. I really don't know why, since oils these days certainly last more than 5000 miles. What a waste. There are a ton of people running around, but nobody seems to be in charge. I have never seen so many people in one place doing nothing. Amazing. More

Maria was fantastic she didn't try to push anything on me regarding more service than the recall issue I was in for. she said it would be about 90 minutes and she was ri she didn't try to push anything on me regarding more service than the recall issue I was in for. she said it would be about 90 minutes and she was right on - I was in and out quickly. More

Recently had my 2010 BMW M-6 in for service I moved to the Southwest Florida area 2 years ago. I needed dealer to service my BMW M6 convertible. I called BMW of Sarasota and was accommodated v I moved to the Southwest Florida area 2 years ago. I needed dealer to service my BMW M6 convertible. I called BMW of Sarasota and was accommodated very quickly and professionally. I have been working with Fernando Santori as my service manager and could not be more pleased. He has always available to take a phone call and prompt with calling when my vehicle is ready after being serviced. The facility is exceptional and the professionalism 2nd to none I would highly recommend this dealership to anyone who cares for there car. More

Over 3 hours for scheduled service, gave me a loaner Jasmine is great and so is Greg service manager. Although it took 3 hours I was given a loaner. The holdup was getting the car washed. That took al Jasmine is great and so is Greg service manager. Although it took 3 hours I was given a loaner. The holdup was getting the car washed. That took almost 45 minutes More