BMW of Sarasota

Incomplete Service You had my car for 3 hours, but it never made it to the shop. I was told the shop was “backed up” and asked to wait a “couple more” hours. I took my c You had my car for 3 hours, but it never made it to the shop. I was told the shop was “backed up” and asked to wait a “couple more” hours. I took my car and left. I wasted 3 hours of my day, and my car is still in need of service. Obviously a poorly run dealership. More

Car knowledge fine; waiting area less so. Derek Thomas was helpful getting the problem with my car resolved to my satisfaction. My complaint has to do with the waiting area. It's nice that y Derek Thomas was helpful getting the problem with my car resolved to my satisfaction. My complaint has to do with the waiting area. It's nice that you provide snacks and drinks. However, the blaring TV made the waiting area unpleasant. Although I originally had planned to wait, I found it so annoying I opted not to wait for a diagnosis about my car but instead requested a loaner vehicle immediately. I suggest the compensation by the dealership to Hertz for loaner vehicles is a cost that should be taken into account in how the service department is managed. I doubt I am the only person who would prefer either silence or quiet background music to the inane blather of a TV show in your waiting area. More

Nice folks This visit was good. There was a large delay in getting a tire in, but I believe they said it was due to the holidays. This visit was good. There was a large delay in getting a tire in, but I believe they said it was due to the holidays. More

Easy breezy Carlos was great; no wait, got a loaner car and was on my way. Excellent customer service. I will definitely be back next time I need service. Carlos was great; no wait, got a loaner car and was on my way. Excellent customer service. I will definitely be back next time I need service. More

First Rate Service Dept Derek Thomas was very easy to work with. My BMW was repaired with maximum ease and minimum trouble or sales pitch. When you take it here, you know it Derek Thomas was very easy to work with. My BMW was repaired with maximum ease and minimum trouble or sales pitch. When you take it here, you know it will be fixed correctly. More

Scott Gould did a great job! Scott provides a very low stress repair visit by promptly following up and checking in. He was pleasant and thorough when reviewing the billing and ov Scott provides a very low stress repair visit by promptly following up and checking in. He was pleasant and thorough when reviewing the billing and overall did a fantastic job! More

Great Service as Always at BMW of Sarasota I had another experience that underscored the value of driving a BMW and working with this dealership in particular. I started my day with a low tire I had another experience that underscored the value of driving a BMW and working with this dealership in particular. I started my day with a low tire warning on my passenger rear, and the tire was indeed low. Concerned, I had it checked out at a tire store near my home, which confirmed a nail hole that couldn't be fixed. I prefer to have Sarasota of BMW do all of my service, and the local tire store did not have the proper tire in stock anyway. With the run-flat tire pumped up, I was able to make it from Venice to Sarasota without incident. Assistant service managers Scott Gould and Tina Griffith had me back on the road with a new tire installed within two hours. I had not met either Scott or Tina previously, but like everyone else I have worked with at this dealership over the past eight years, they were great. Susan Schoengold, the director of customer relations, greeted me from the minute I entered the waiting room to make sure my concerns and needs were being addressed. She always does a super job as well. In addition, during the waiting process, I walked across the street to get a sandwich and during that time received a video from Jason, the BMW certified technician, explaining what they had found during the inspection and confirming the remedy. Very impressive. More

Excellent service! Friendly, professional service. Highly recommend. Wait time was very reasonable and Tiffany kept me informed of the status of the car. And really good Friendly, professional service. Highly recommend. Wait time was very reasonable and Tiffany kept me informed of the status of the car. And really good popcorn!! More

Nice people to do business with. It's always a nice experience buying a car from BMW of Sarasota thanks to Ed Citron and Emilio Torres. No hassle, no problems, no surprises. It's always a nice experience buying a car from BMW of Sarasota thanks to Ed Citron and Emilio Torres. No hassle, no problems, no surprises. More

Factory Recall 2 Factory recalls and oil change. All work till 24 hours, but a loaner was supplied. Dealer facility was good, but not great. Check in process very p 2 Factory recalls and oil change. All work till 24 hours, but a loaner was supplied. Dealer facility was good, but not great. Check in process very poor. You really need to review your process. In total it took about 30 minutes. Perhaps check out the Mercedes dealer across the street. They handle it like a luxury car dealer should. Lewis the device advisor was great, the best part of the experience. More