BMW of Sarasota

Very professional I had no intention to lease a car a few days ago, thanks to very good salesmanship I have a new car and very happy about it I had no intention to lease a car a few days ago, thanks to very good salesmanship I have a new car and very happy about it More

Buying made easy Eric Reeves with BMW of Sarasota was a delight to work with. I would recommend him to anyone. He was professional & knowledgeable. A very personable Eric Reeves with BMW of Sarasota was a delight to work with. I would recommend him to anyone. He was professional & knowledgeable. A very personable young man?? More

Made the car buying experience a pleasure Thanks to NayColle for being awesome through the whole process. Everyone at the dealership wad warm and friendly. They were able to get me a great de Thanks to NayColle for being awesome through the whole process. Everyone at the dealership wad warm and friendly. They were able to get me a great deal on the car I wanted. More

Criminally poor service. They overcharge for unnecessary service. After my first visit I had to return for them to install a part they ordered. They ordered the wrong part but They overcharge for unnecessary service. After my first visit I had to return for them to install a part they ordered. They ordered the wrong part but left me sit for 2 hours before telling me. Condescending attitude. More

Did not fix my car and took my insurance money. I took my BMW X 3, to get service for the eccentric shaft sensor on 6/6/2017. The issue was repaired, after debating the price with Maria the serv I took my BMW X 3, to get service for the eccentric shaft sensor on 6/6/2017. The issue was repaired, after debating the price with Maria the service advisor, because of the labor. They wanted to charge me an additional fee after they had agreed on a set price. I picked up my vehicle on June 9,2017.I didn't drive it because I didn't want to add miles, since I had plans to trade it in. The car was in my driveway till June 16. when I opened the car I noticed water inside of my car. There was puddles of water in the front and on the back of the floors. My car did not have this issue before I took it in for service. Maria the service advisor told me to call my insurance carrier and get them involved .I called Allstate, my insurance carrier and they opened a claim. They sent an adjuster to inspect it. The new issue was considered a comprehensive loss which they covered. On June 23, 2017 I received a message from the service advisor letting me know my car is ready to pick up. Maria told me everything was removed and cleaned, BUT there is an issue with the rear sunroof. she claimed the shade cover was not returning forward. Right away, I called my adjuster from Allstate insurance company, who inspected my car and he stated that sunroof was working perfectly when he inspected my car before the service tech took it apart. He even tells me that this is unacceptable because it was in good condition. I spoke with the service manager, Greg who told me " the sunroof issue is a common problem" then after I requested to talk to his boss they determined the WATER sitting there, had caused the damaged of the mechanism of the sunroof. However, my claim never mentioned water damaged in my sunroof. There was no water marks or water damage on the roof of my car or water leaking in my seats( I have pictures to prove it).The report from the adjuster from Allstate reflects the same. I picked up my car July 5,2017 with dirty floors and half of my sunroof shade in place. Tested sunroof and it does not work. The Service manager advised me not to open it and try to sell it to someone who is willing to fix sunroof. And that if I try to trade it in as it is they wont even look at sunroof. The service at BMW of Sarasota is unacceptable. I believe they damaged my sunroof and must repair it and properly fix my car as they were paid by Allstate. I have pictures to prove the carpets were never cleaned. I believe they kept my car there so long to let it dry out and never cleaned my carpets.This has been the most frustrating and stressfull experience and so inconvenient.Its not right for BMW to do this to anyone. Its unacceptable to return my sunroof in pieces. They pride themselves at being the best but this time the best was not delivered. I took my BMW X 3, to get service for the eccentric shaft sensor on 6/6/2017. The issue was repaired, after debating the price with Maria the service advisor, because of the labor. They wanted to charge me an additional fee after they had agreed on a set price. I picked up my vehicle on June 9,2017.I didn't drive it because I didn't want to add miles, since I had plans to trade it in. The car was in my driveway till June 16. when I opened the car I noticed water inside of my car. There was puddles of water in the front and on the back of the floors. My car did not have this issue before I took it in for service. Maria the service advisor told me to call my insurance carrier and get them involved .I called Allstate, my insurance carrier and they opened a claim. They sent an adjuster to inspect it. The new issue was considered a comprehensive loss which they covered. On June 23, 2017 I received a message from the service advisor letting me know my car is ready to pick up. Maria told me everything was removed and cleaned, BUT there is an issue with the rear sunroof. she claimed the shade cover was not returning forward. Right away, I called my adjuster from Allstate insurance company, who inspected my car and he stated that sunroof was working perfectly when he inspected my car before the service tech took it apart. He even tells me that this is unacceptable because it was in good condition. I spoke with the service manager, Greg who told me " the sunroof issue is a common problem" then after I requested to talk to his boss they determined the WATER sitting there, had caused the damaged of the mechanism of the sunroof. However, my claim never mentioned water damaged in my sunroof. There was no water marks or water damage on the roof of my car or water leaking in my seats( I have pictures to prove it).The report from the adjuster from Allstate reflects the same. I picked up my car July 5,2017 with dirty floors and half of my sunroof shade in place. Tested sunroof and it does not work. The Service manager advised me not to open it and try to sell it to someone who is willing to fix sunroof. And that if I try to trade it in as it is they wont even look at sunroof. The service at BMW of Sarasota is unacceptable. I believe they damaged my sunroof and must repair it and properly fix my car as they were paid by Allstate. I have pictures to prove the carpets were never cleaned. I believe they kept my car there so long to let it dry out and never cleaned my carpets. Brought BMW x 3 to get service for eccentric shaft sensor on 6/6/2017. Issue was repaired after battling price with advisor because of labor they wanted to charge when they had agreed on a set price. I picked up vehicle (6/9/2017.I didn't drive it so I didn't want to add miles since I had plans to trade it in.It was in my driveway till June 16. when I opened the car I noticed water inside of my car.Puddles of water in the front and back floors. My car did not have this issue before I took it in for service. I was advised to call my insurance and get them involved .I called Allstate, my insurance carrier and they opened a claim.They sent an adjuster to inspect it. The new issue was considered a comprehensive loss which they covered. On June 23 I received a message from the service advisor letting me know my car is ready to pick up. she tells me everything was removed and cleaned BUT there is an issue with the rear sunroof. she claimed the shade cover was not returning forward. Right away I called adjuster from insurance who inspected my car and he stated that sunroof was working perfectly when he inspected my car before the service tech took it apart.He even tells me that is unacceptable because it was in good condition. I spoke with the service manager Greg who told me " the sunroof issue is a common problem" then after i request to talk to his boss they determined the WATER sitting there was the cause of damaged of the mechanism of sunroof. However, my claim never mentioned water damaged in my sunroof.There was not water marks or water damage on roof of my car or water leaking in my seats( I have pictures to prove it)The report from the adjuster from Allstate reflects the same.I picked car 7/5/17 with dirty floors and halve of sunroof shade in place. Tested sunroof and it does not work.Service manager advised me not to open and try to sell it to someone who is willing to fix sunroof. And that if i try to trade it in as it is they wont even look at sunroof. More

Outstanding car buying experience Purchased a BMW over the phone with NayColle At Sarasota BMW. She was an absolute pleasure to deal with in every respect. She came in on her day off Purchased a BMW over the phone with NayColle At Sarasota BMW. She was an absolute pleasure to deal with in every respect. She came in on her day off to deliver the car. She is wonderful ..It is people like NayColle that make customers come back. More

Third purchase from same dealer By far the best sales person we have dealt with ever, this is our third BMW and we could not be happier to do business with BMW of Sarasota. Our sales By far the best sales person we have dealt with ever, this is our third BMW and we could not be happier to do business with BMW of Sarasota. Our sales person Naycolle was just simply amazing, she had so much patience and extremely helpful, went above and beyond to help us and make this experience so pleasant. Then Caz, the finance advisor made us understand everything from beginning to end. I will be customer for life as long as you have people like Naycolle and Caz in your dealership More

Amazing Experience Chris was an amazing and got me the best car! I love it and would not choose any other car. He was so helpful and nice to my family and me. He answere Chris was an amazing and got me the best car! I love it and would not choose any other car. He was so helpful and nice to my family and me. He answered all our questions and was there all the time. He deserves a promotion! Thank you for everything! More

Luis and Emilio were very professional Customer service was great and they were very organized. Luis was polite, informative and not pushy. Emilio was professional and also not pushy. Maria Customer service was great and they were very organized. Luis was polite, informative and not pushy. Emilio was professional and also not pushy. Maria, in service is always professional and very informative. Love the cookies and coffee too! More

Always good. Excellent service staff and quality work. Greg Jones is a great service advisor. He puts the customer first. He always explains when and why parts need to be replaced. Excellent candor. Greg Jones is a great service advisor. He puts the customer first. He always explains when and why parts need to be replaced. Excellent candor. More