BMW of Sarasota

Poor communication with staff Had an appointment at 11 am but called to reschedule it for 1 pm instead. I was told ok no problem. Then when I got there no one even knew of my Had an appointment at 11 am but called to reschedule it for 1 pm instead. I was told ok no problem. Then when I got there no one even knew of my appointment. Tried to find someone in service department but there was no one there. After about 10-15 minutes waiting in the drive they area , I walked inside to see what was going on. I was told they did not have me on the schedule & they were all booked up. I only needed a new tire put on as I had the tire warranty & had a nail in my tire My salesperson then demanded they take me , however it would be 2-3 hours ! They offered to Uber us somewhere. So we had to make the best of it & go to lunch It just seems every time I go to get service there is an issue. More

Very professional service Derek always goes above and beyond what is necessary to get my vehicle to where I want it to be. I would recommend their service department Derek always goes above and beyond what is necessary to get my vehicle to where I want it to be. I would recommend their service department More

Fantastic experience My Service advisor Carlos Munoz is simply fantastic to work with, and the overall experience at BMW Sarasota is excellent. I’m very happy with BMW Sar My Service advisor Carlos Munoz is simply fantastic to work with, and the overall experience at BMW Sarasota is excellent. I’m very happy with BMW Sarasota and Carlos! More

Happy happy happy I was very happy with Jonathon the salesman and Jorge the advisor they jumped thru hoops to help make my experience with Sarasota BMW worth the drive. I was very happy with Jonathon the salesman and Jorge the advisor they jumped thru hoops to help make my experience with Sarasota BMW worth the drive. More

Great Service An excellent service visit with an innovative video review. Making the appointment was effortless and the car was ready in time as promised. I recom An excellent service visit with an innovative video review. Making the appointment was effortless and the car was ready in time as promised. I recommend Sarasota BMW for excellent service. More

Carlos always friendly! Nice waiting area for customers with amenities. Easy to make appointment online with confirmation. Status reports as work on car to help make decision Nice waiting area for customers with amenities. Easy to make appointment online with confirmation. Status reports as work on car to help make decisions. Cleaned my car. More

Thoughtful and personal. I was very impressed by Lewis Mention. He was very attentive to my needs and expressed a great deal of competence. He also was willing to deal with I was very impressed by Lewis Mention. He was very attentive to my needs and expressed a great deal of competence. He also was willing to deal with my schedule. More

Professional approach Knowledgeable throughout the process and considerate of my time. I will certainly consider them for my next automobile purchase. All departments wheth Knowledgeable throughout the process and considerate of my time. I will certainly consider them for my next automobile purchase. All departments whether service or finance or sales were very helpful More

Good review getting better A warranty issue with a sensor and they handled it in an acceptable manor.. rental car was fro Hertz which isn’t great but acceptable A warranty issue with a sensor and they handled it in an acceptable manor.. rental car was fro Hertz which isn’t great but acceptable More

Great service I appreciate how I’m treated, excellent service. I will continue to go there although Ive moved to St Pete. Thanks for the great service I appreciate how I’m treated, excellent service. I will continue to go there although Ive moved to St Pete. Thanks for the great service More