
BMW of Sarasota
Sarasota, FL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Routine maintenance Reviewed service and CPO contracts. Replaced Two tires and had wheel alignment. Service was performed satisfactory. Updated my mailing address with Reviewed service and CPO contracts. Replaced Two tires and had wheel alignment. Service was performed satisfactory. Updated my mailing address with BMW North America. Update was successful. More
Service department lack of communication December 5, 2019 Driver side exterior door handle came off in my hand. Drove to Sarasota BMW to have looked at and or fixed. Checked in and told t December 5, 2019 Driver side exterior door handle came off in my hand. Drove to Sarasota BMW to have looked at and or fixed. Checked in and told to go to the lounge. Ten minutes later I was told that I would have to make an appointment to get it fixed. Made an appointment for December 10, 2019, first available. December 10, 2019 Drove to Sarasota BMW for the appointment believing that the handle would be fixed, only to find that this time they looked to see what the problem was and that the parts would have to be ordered and painted. They will call when the parts come in. I go out to the car and the door handle is hanging on the outside of the car. After 10 minutes of my trying to get it realigned I finally succeeded in placing the handle back into the door so that it would not be scraping the car on the way back home. December 14, 2019 Texted the handle was in and ready to be installed. New door handle was installed that day. Why wasn't the car looked at and parts ordered on the first visit instead of us making three trips to Sarasota or a temporary fix while waiting for parts. We will not recommend Sarasota to friends for service. More
Sloppy, neglectful work. Morning after oil change, puddle of oil on garage floor. Was told service tech put wrong cap on. C’mon guys. But Derek was great. Morning after oil change, puddle of oil on garage floor. Was told service tech put wrong cap on. C’mon guys. But Derek was great. More
Excellent My service advisor, Carlos was fantastic! He totally took care of me and was efficient and personable. Carlos even saved me money with some special di My service advisor, Carlos was fantastic! He totally took care of me and was efficient and personable. Carlos even saved me money with some special discounts. More
Lewis is awesome! Scheduled oil change & break flush. Lewis is a great communicator & wonderful to deal with! Said it would take 2 hours and viola in and out! Scheduled oil change & break flush. Lewis is a great communicator & wonderful to deal with! Said it would take 2 hours and viola in and out! More
Poor communication with staff Had an appointment at 11 am but called to reschedule it for 1 pm instead. I was told ok no problem. Then when I got there no one even knew of my Had an appointment at 11 am but called to reschedule it for 1 pm instead. I was told ok no problem. Then when I got there no one even knew of my appointment. Tried to find someone in service department but there was no one there. After about 10-15 minutes waiting in the drive they area , I walked inside to see what was going on. I was told they did not have me on the schedule & they were all booked up. I only needed a new tire put on as I had the tire warranty & had a nail in my tire My salesperson then demanded they take me , however it would be 2-3 hours ! They offered to Uber us somewhere. So we had to make the best of it & go to lunch It just seems every time I go to get service there is an issue. More
Service I Carlos Carvajal have been a client for over 6 years and I want to say that this time around I was I want to say the best service I have received Mr. I Carlos Carvajal have been a client for over 6 years and I want to say that this time around I was I want to say the best service I have received Mr. Carlos was ver knowledgeable and professional. I liked that fact that the mechanic sent me a video and while recording he was explaining everything by details very professional. More
Happy happy happy I was very happy with Jonathon the salesman and Jorge the advisor they jumped thru hoops to help make my experience with Sarasota BMW worth the drive. I was very happy with Jonathon the salesman and Jorge the advisor they jumped thru hoops to help make my experience with Sarasota BMW worth the drive. More
Top notch service Carlos is so great to work with. He is professional, responsive and efficient! I appreciate the time he takes to ensure the job is done timely and c Carlos is so great to work with. He is professional, responsive and efficient! I appreciate the time he takes to ensure the job is done timely and correctly. More
Fantastic experience My Service advisor Carlos Munoz is simply fantastic to work with, and the overall experience at BMW Sarasota is excellent. I’m very happy with BMW Sar My Service advisor Carlos Munoz is simply fantastic to work with, and the overall experience at BMW Sarasota is excellent. I’m very happy with BMW Sarasota and Carlos! More