BMW of Sarasota

128 convertible Carlos Munoz was great and valets very efficient and friendly The place was jammer but they were very fast Will come back for service and new car Carlos Munoz was great and valets very efficient and friendly The place was jammer but they were very fast Will come back for service and new car in the future More

Oil change The service was easy and quick. Carlos was great. Carlos was knowledgeable. He took the time to explain the specials and talked about the extended war The service was easy and quick. Carlos was great. Carlos was knowledgeable. He took the time to explain the specials and talked about the extended warranty. More

Service As always Derek gave us outstanding honest service . Always goes above and beyond . Provides honest feedback and offers us options . Always has been f As always Derek gave us outstanding honest service . Always goes above and beyond . Provides honest feedback and offers us options . Always has been fair and a super nice Gentelman More

Untimely and unproprofessional I was first appt in for a normal oil change. After 3 hours I need to get to work and was told this type of scheduled service would be 1 hour. I was a I was first appt in for a normal oil change. After 3 hours I need to get to work and was told this type of scheduled service would be 1 hour. I was asked if I wasned my car vacuumed and washed and replied “yes” at the beginning of the consult. By the 3rd hour I was begging to wonder why my car was taking so long- employees were in and out with their own side conversations and not once was I given updates on how long or how the process of my car was going. Finallt, when I found my service rep and told her I needed to get to work my car was suddenly ready within 15-20 minutes but the car was was “backed up” And was told to come back another time. I was so furious that day that when I left I went to another dealership traded in my car which I found out had 2 prior collisions which my husband and I had no prior knowledge of not did we sign a car fax disclosure and am done with dealing with BMW! More

Great service as always Carlos was great as usual. Despite having multiple appointments to juggle he was timely and helpful as always. Vehicle was serviced as promised and Carlos was great as usual. Despite having multiple appointments to juggle he was timely and helpful as always. Vehicle was serviced as promised and on time. More

Tire sensor issues Carlos has been our service advisor with my mom‘s 2017 BMW. My mom is elderly and he’s been more than gracious to us and supporting our needs. Can’t s Carlos has been our service advisor with my mom‘s 2017 BMW. My mom is elderly and he’s been more than gracious to us and supporting our needs. Can’t say enough about the fine service that we receive every time we bring the car. More

Service visit Carlos managed my visit very effectively.from the time I arrived. The work was completed under the stated time. he did an exceptional job explaining t Carlos managed my visit very effectively.from the time I arrived. The work was completed under the stated time. he did an exceptional job explaining the the service performed and the status of my car’s systems. More

Eric Reeves my client advisor took great care of me! Give Sarasota BMW a try and ask for client advisor Eric Reeves or Jonathan Parker. They are both very helpful and go the extra mile to help! Give Sarasota BMW a try and ask for client advisor Eric Reeves or Jonathan Parker. They are both very helpful and go the extra mile to help! More

Top notch service each and every time. The service there never disappoints me. And my advisor carlos munoz is there every step of the way to keep me informed with what’s going on with my vehicle. While serv never disappoints me. And my advisor carlos munoz is there every step of the way to keep me informed with what’s going on with my vehicle. While service is being performed. Thank you bmw great workmanship on my vehicle. And thank you carlos for the great customer care you provide!!! More

Excellent Robert and Raj were kind and clear and capable and did everything they could to make the sale a success!!! Robert has the ability to move into upper Robert and Raj were kind and clear and capable and did everything they could to make the sale a success!!! Robert has the ability to move into upper management as he has all that it takes to become a chief executive. He can correct problems quickly and efficiently and with a smile and kindness. He speaks clearly and with a steady honest approach which is much appreciated by me. I would and will tell anybody that asks bout what an outstanding young man he is. More