BMW of Sarasota

$4K for things that weren’t wrong Brought my car in for a check engine light. Felt assured everything would be ok because when I purchased the vehicle I purchased a “bumper to bumper” Brought my car in for a check engine light. Felt assured everything would be ok because when I purchased the vehicle I purchased a “bumper to bumper” extended warranty with a massive list of covered parts only to find the two items that were wrong with my car were not covered. I also find out I need total replacement of both my front and rear brakes to the tune of $4000 for all the services I need. Brakes that have never made a sound. Never grabbed, pulled, jolted, or so much as squeaked even when wet. 3mm front and 5 mm rear. Computer in the car still said another 3000 miles until due. I asked for my keys and went for a second opinion to a nearby reputable shop with BMW certified techs. They pulled the brake pads front and back. I measured myself with the tech a smooth 5mm front driver side, 6mm front passenger, and 6mm on both the rear. Slight lip on the rotor. Another 10K miles front, and probably 20K on the back according to the second shop. Leaking oil gasket on the front was spilled oil from a sloppy oil change 2 months ago. No oil in the engine compartment. None EVER on the ground under the vehicle. “Leaking oil” was bone dry. BMW said it would drip on my belt. Belt would slip, and it would destroy my engine. The only thing that was agreed upon by both shops was the dmtl pump which was replaced with OEM parts for $350 less than the quote at BMW. I feel incredibly scammed by this whole interaction. I will, I’m sure, buy another BMW because I love the brand and the vehicles, but I will never return for service, nor will I ever purchase an extended “bumper to bumper” warranty. I just moved to this area from Chicago 6 weeks ago and this was not my experience with my dealer there. Always felt like they treated me honestly and all of my service was done there even after my regular warranty expired. To say the least I am disappointed with my experience. All the more disappointing as I convinced my father to buy a brand new ‘19 X5 at this dealer. Our experience with the sales team there was excellent. Wish this translated to the service team as well. More

Happy to report! Derek was very good on greeting me & explaining what the problem might be. I was given a choice to do updates then or in the future. I chose immediate Derek was very good on greeting me & explaining what the problem might be. I was given a choice to do updates then or in the future. I chose immediate fix & he kept me posted several times during the 3 hour process. So far the software update has worked perfectly. More

Awesome experience Eddie was extremely knowledgeable about the car we were looking at and he was extremely pleasant to work while helping us get the car we wanted! Eddie was extremely knowledgeable about the car we were looking at and he was extremely pleasant to work while helping us get the car we wanted! More

Tire Repair Derek Thomas is always very helpful, Very courteous advisor. Very efficient.Service department check in is always very courteous as well. Waiting a Derek Thomas is always very helpful, Very courteous advisor. Very efficient.Service department check in is always very courteous as well. Waiting area is always friendly And helpful, with snacks More

Professional and courteous I brought my BMW in for service to Sarasota BMW. Derek was my service advisor and took care of all my needs and was understanding. As BMW’s service re I brought my BMW in for service to Sarasota BMW. Derek was my service advisor and took care of all my needs and was understanding. As BMW’s service representative he kept me up to date on everything that my car needed and why in a very professional and courteous manner. More

Great BMW of Sarasota is always a good experience! Easy to schedule appointments, and the staff is always professional and friendly. They try to get the ser BMW of Sarasota is always a good experience! Easy to schedule appointments, and the staff is always professional and friendly. They try to get the service done as quickly as possible More

Customer Service My saleswoman Ms NayColle Wright went out of her way to ensure I felt as if I was her #1 customer. She was very knowledgeable of the car I was buying My saleswoman Ms NayColle Wright went out of her way to ensure I felt as if I was her #1 customer. She was very knowledgeable of the car I was buying and NO question went unanswered. Furthermore, Ms Wright is the epitome of what customer service should be. I highly suggest all employees emulate this stellar saleswoman as she is an Oscar, Scholar, and an Asset to the Sarasota BMW community. Lastly, the gentleman who assisted in financing (not listed) was a "Star." Clearly explained financing and I was in and out in less than 30 minutes. "BOE" p.s. I am a customer for life and will ensure those who are looking to purchase a BMW, I will send them to Sarasota to my #1 rep Ms. NayColle Wright. More

Vehicle purchase Sales person very knowledgeable and very helpful on all the aspects of the transaction. This was my second purchase at this dealership. They have exc Sales person very knowledgeable and very helpful on all the aspects of the transaction. This was my second purchase at this dealership. They have excellent customer service. Keep it up and I will be a customer for ever. More

Happy with service provided Derek was very considerate of my time schedule and helpful in explaining the process I had a question about my service plan and he was very concerned Derek was very considerate of my time schedule and helpful in explaining the process I had a question about my service plan and he was very concerned about getting my questions answered and took the time to do so. More

Sarasota BMW This is been my favorite dealership for over 14 years they have serviced every BMW I’ve ever owned their courteous the shop is clean and Maria the se This is been my favorite dealership for over 14 years they have serviced every BMW I’ve ever owned their courteous the shop is clean and Maria the service assistant is the best More