BMW of Sarasota

unexpected issue. Problem was addressed and issue resolved. Service had not been scheduled because it was an unexpected issue. Marie as always was helpful. I appreciate Problem was addressed and issue resolved. Service had not been scheduled because it was an unexpected issue. Marie as always was helpful. I appreciate the service department solving the problem. More

Good work Good service , professional, very courteous, employees are always eager to assist and help in any way. A well run organization. Keep up the good work Good service , professional, very courteous, employees are always eager to assist and help in any way. A well run organization. Keep up the good work. More

Snakes Every time I go there something happens to my car and they don’t own up. 1 day you go every thing is fine go a week later you need things. They fixed Every time I go there something happens to my car and they don’t own up. 1 day you go every thing is fine go a week later you need things. They fixed my visor but break your rear mirror More

First Service New X5 Brought my new X5 for its first service and was told it does not come with the 3 year 36K miles service agreement. I ended up paying for the service. Brought my new X5 for its first service and was told it does not come with the 3 year 36K miles service agreement. I ended up paying for the service. My understanding from BMW that all new vehicles come with this . I will not be using this service center going forward. More

Routine maintenance Bought a used x5 in Northern Fl and took it to the Sarasota BMW for a a checkup. It needed a new battery and air filters but otherwise it was in good Bought a used x5 in Northern Fl and took it to the Sarasota BMW for a a checkup. It needed a new battery and air filters but otherwise it was in good shape. It only has 27k miles. Carlos was my service advisor. He did a good job and helped me locate a discount coupon for the work. More

Considerate, Professional and Knowledgeable Jonatan Escobar knows his business. He is professional and attentive. He is an excellent sales person in all aspects. I very much appreciated his atte Jonatan Escobar knows his business. He is professional and attentive. He is an excellent sales person in all aspects. I very much appreciated his attention to detail and answering all my questions. More

Emergency repair Found myself within a block of Sarasota BMW when I began losing all my antifreeze fluid. With the car temperature fast approaching the red line, I li Found myself within a block of Sarasota BMW when I began losing all my antifreeze fluid. With the car temperature fast approaching the red line, I limped into the service bay and was promptly helped, even though I had no appointment. I was offered a car, told they would evaluate and call me back. They identified the problem, ordered parts and within two business days I picked up the car at the dealership. Great service, treated well and happy! My service advisor Derek was terrific, positive and very helpful. Thanks Sarasota BMW!!!!!! More

Fernando does it all, and meks it easy for the customer!!! Fernando is the one who deserves the credit. He's the only one that cares about you after you buy the car ( and Jack). I wish you sold more BMW access Fernando is the one who deserves the credit. He's the only one that cares about you after you buy the car ( and Jack). I wish you sold more BMW accessories in house.. More

THE WORST CUSTOMER SERVICE I have taken my car there for repairs several times- given junk rental cars to drive- after complaining given mgrs car. When I researched the repair c I have taken my car there for repairs several times- given junk rental cars to drive- after complaining given mgrs car. When I researched the repair costs online the were more than doubled the part costs- and upon occasion when I picked my car up they repaired something else not the issue I took it there for. When you go talk to MGR and he isn’t there- he TEXTS you that he is sorry you aren’t happy and can be reached at a certain number!!! Wow! Some caring about the customers. Another customer complaint was they waited 3 hours on their oil change... THE WORST CUSTOMER SERVICE EVER! They way over charge you, and could care less about making you happy. More

Always a great experience Fernando is always there whenever I have a problem with the car. Making the appointments is always easy and being able to bring the car in during the Fernando is always there whenever I have a problem with the car. Making the appointments is always easy and being able to bring the car in during the weekend makes it very convenient for me. Thank you!! More