BMW of Sarasota

Good customer service Fast, friendly, and efficient service. Customers are well taken care of from beginning to end. Nice waiting area. I was given an update as to how muc Fast, friendly, and efficient service. Customers are well taken care of from beginning to end. Nice waiting area. I was given an update as to how much longer my wait will be and the service was finished within the approximate time frame they promised. More

Amazing So nice to deal with people who really care about the customer and their vehicle. Carlos kept me updated on the progress and what was wrong. So nice to deal with people who really care about the customer and their vehicle. Carlos kept me updated on the progress and what was wrong. More

Expeditious service in pleasant environment Maria provided excellent service during recent visit for alignment; Waiting area was very comfortable. All other staff were friendly. Would recommen Maria provided excellent service during recent visit for alignment; Waiting area was very comfortable. All other staff were friendly. Would recommend to other BMW owners More

Amazing Service Maria is a top rate customer care professional. She treats me and my vehicle with the utmost respect and care. Go Maria and BMW of Sarasota for making Maria is a top rate customer care professional. She treats me and my vehicle with the utmost respect and care. Go Maria and BMW of Sarasota for making me feel part of a family. Love my BMW family. Mr. Victor sold me on BMW and my X3. When my X3 was totaled by a reckless driver on I 75N in 2017, I came right back to BMW of Sarasota because I knew I would be treated right and respectful. Kudos BMW of Sarasota. Naycolle and former employee Lisa are/were also excellent saleswomen. Love the BMW of Sarasota diversity team. JP is excellent too and personable, financing for the customer!!! More

Excellent sales staff. My salesperson, Susan Gatlin, was very knowledgeable about the vehicles and went out of her way to ensure that I had a positive experience. Even after My salesperson, Susan Gatlin, was very knowledgeable about the vehicles and went out of her way to ensure that I had a positive experience. Even after the sale, she was there for any issues or concerns I had. The dealership had a wide range of models for me to test drive and look at the interiors to make my decision. I really appreciate the effort that the dealership went through to locate and acquire the exact configuration that I wanted. More

Everything was above my expectations. I was met with a smile and it just got better. I was kept informed as to the progress of my repair and the vehicle was finished as promised. I was met with a smile and it just got better. I was kept informed as to the progress of my repair and the vehicle was finished as promised. More

430 Cabrio Abby held the deal together. Her product knowledge and straight talk kept us interested in doing business at Sarasota BMW. Without Abby we wouldn’t ha Abby held the deal together. Her product knowledge and straight talk kept us interested in doing business at Sarasota BMW. Without Abby we wouldn’t have done the deal. More

Excellent Very friendly, knowledgeable staff. Susan Gatlin was very informative and easy to work with. The gentleman in finance was very thorough in explaining Very friendly, knowledgeable staff. Susan Gatlin was very informative and easy to work with. The gentleman in finance was very thorough in explaining the various options to me. I left with a very positive experience. More

Great Experience Buying a car is stressful and Naycolle and Mia were great! Bought a great car and had a great experience. Would buy there again. Thanks Buying a car is stressful and Naycolle and Mia were great! Bought a great car and had a great experience. Would buy there again. Thanks More

Long on refreshments Short on repair service! I made an appointment for Friday March 29th at 4pm for an engine warning light in my Mini Cooper. At arrival I signed in at the kiosk outside, gave th I made an appointment for Friday March 29th at 4pm for an engine warning light in my Mini Cooper. At arrival I signed in at the kiosk outside, gave the attendant(person #1) information and went inside. Later I was greeted by another person (#2) who took me to her desk, asked more questions and mentioned that the person (#3) who would be taking care of me was in a meeting! I sat in the "waiting" area. After one hour I went back to person #2 and asked what was going on? Finally person #3 was ready to speak to me. She would go check with the mechanic. I was also informed it would be a $95 charge for the diagnostic to determine the issue. At 5:30 (I had a 4:00 appointment) it was determined that I needed a clamp for a hose connecting to the engine and the part would have to be ordered. I would be called about the price of the repair, etc. I was presented a bill for $113.86!!! On Tuesday a message was left on my phone by person #3 to the effect that we don't have an electronics catalog for Minis here and wondered if I was going to the Mini Dealer anytime soon?? Why would I do that since I came to BMW after receiving a flyer saying you fix Minis? The Mini Dealer is in Fort Myers. Why would you charge me for a diagnostic if no repair was intended? I request a REFUND on the $113.86 since I now still have the issue I came in to your dealership for and will seek repair elsewhere. All of the Glitz and Glitter in your showroom and the dozens of staff I had plenty of time to observe did not resolve the issue at hand very disillusioned! More