BMW of Sarasota

Very poor communication from Derek in the service department... He would never pick up his phone. When I arrived for appointment, Derek was not present?? Came to dealership thinking my car was under department... He would never pick up his phone. When I arrived for appointment, Derek was not present?? Came to dealership thinking my car was under warranty for vehicle checks, but apparently not. If my alternator fell out, I would have been fine. Oil change, hard no!! Inflated prices and a miscellaneous charge. More

Everything was done and the car was returned as promised. The staff took great care to perform social distancing and wore gloves and many wore face masks. The staff took great care to perform social distancing and wore gloves and many wore face masks. More

Top notch service. From greeting to completion. Derek was very professional and did thorough job of explaining and keeping me informed of status. Having service done has been reduced from a chore to a pleasa very professional and did thorough job of explaining and keeping me informed of status. Having service done has been reduced from a chore to a pleasant experience. More

This is an awesome place to do business. Everyone is so nice, helpful n pleasant to deal with. Would recommend to everyone. I would recommend this dealership to everyone. nice, helpful n pleasant to deal with. Would recommend to everyone. I would recommend this dealership to everyone. More

First rate service department. Derek always keeps me updated about my service appointment. My car is ready on time, clean and ready to go. During this pandemic I appreciated their online invoice and pay updated about my service appointment. My car is ready on time, clean and ready to go. During this pandemic I appreciated their online invoice and payment option and their safe practices as well. More

Your Selection of Employees is not Updated Surprised you don’t list my Service Advisor, Scott, in your listing of Service personnel. I found him to be excellent to deal with. He followed up and Surprised you don’t list my Service Advisor, Scott, in your listing of Service personnel. I found him to be excellent to deal with. He followed up and answered all my questions. More

Past experiences with BMW Service have been fine. However, this last experience has been less than satisfactory. 03.30.2020 - had appointment at 12 N. I was on my way to the dealership and at 1 However, this last experience has been less than satisfactory. 03.30.2020 - had appointment at 12 N. I was on my way to the dealership and at 11:30 am I received a call from Maria stating the part to fix the recall on my airbag had not come in and would have to reschedule my appointment. Maria stated that BMW Service could come to my house and do the repair or I could schedule a time to come in to the dealership. She stated when the part arrived, she or someone at BMW would call to schedule a time. 04.02.2020 - I received an email stating I missed my appointment and to call the service department to reschedule. I sent an email stating I did not miss my appointment and explained the call from Maria and would await a call to reschedule. 04.03.2020 - I spoke with someone and BMW Service, not Maria, and scheduled my appointment for April 7 at 11:00 AM 04.07.2020 - I arrived at BMW Service yesterday, April 7, at 10:30 AM, which was about 30 minutes early for my appointment. The gentleman checking me in told me to go inside and wait and Maria would be with me shortly. I waited for quite a while. I was on the phone I walked around the show room and waited for someone to come and speak with me. After about an hour or more I went back outside to talk To someone. The gentleman told me that Scott Gould would come to speak with me as Maria had an emergency and had to leave. Thankfully, Scott came right away and said they would take the car right in. This was 12:30 pm! The repair was done at 1:30. Usually, with any service, the car is washed - which was not done yesterday. Needless to say, this omission was the icing on the cake!! All in all it was a very unsatisfactory experience, except for Scott - who did his best to make things right. Three hours for this service is excessive! More

Maria Lizardi is the best advisor. I always enjoy working with her and BMW Sarasota. Great service! I would recommend BMW Sarasota and Maria to anyone. working with her and BMW Sarasota. Great service! I would recommend BMW Sarasota and Maria to anyone. More

Maria was great,handled the warranty company and keep me informed thought the process Shop foreman and tech took the time to explain what was going on with the car informed thought the process Shop foreman and tech took the time to explain what was going on with the car More

The dealership is amazing. Everyone treats you so well. I was even picked up from an hour away and driven to pick up my new car. Susan took great care of me and then Daniel took over. Both wonderful people w was even picked up from an hour away and driven to pick up my new car. Susan took great care of me and then Daniel took over. Both wonderful people who really care about how you feel and want to give you the best experience. Mr. Emilio Torres was very fair and gave me a great deal, given what we were fighting through with COVID. Very thoughtful! More