BMW of Sarasota

Excellent Service Carlos Munoz is "TOP SELF SERVICE"!! We bought our BMW from this dealership and though there has been a few issues, Carlos has always squared them aw Carlos Munoz is "TOP SELF SERVICE"!! We bought our BMW from this dealership and though there has been a few issues, Carlos has always squared them away, with ease. Thanks Carlos for all your help. More

Service Experience Very professional from the first moment I got there, the greeter was friendly gentleman that represented your organization well, Luis was prompt and a Very professional from the first moment I got there, the greeter was friendly gentleman that represented your organization well, Luis was prompt and attentive and the entire crew was pleasant. They went above and beyond in servicing my BMW X5. Thank you, Mark U. More

Beat expectectations! I will be honest, i was hesitant to look at purchasing a car through a high value dealership. My experience couldn't have been better. I was looking a I will be honest, i was hesitant to look at purchasing a car through a high value dealership. My experience couldn't have been better. I was looking at pre-owned, non certified cars, so wasn't expecting much, but Naycolle really made sure I was taken care of. I had some concerns and to my surprise, once Carlos Munoz got involved, i was in good hands. Always responsive and concerned for my needs. Thank you! More

Top of the line Customer Service I went in for a normal service call for an oil change and other minimal items. I was in need of some help a few times while I was waiting and Chad Mc I went in for a normal service call for an oil change and other minimal items. I was in need of some help a few times while I was waiting and Chad McClean was there both times to help me with various issues. This kid was beyond knowledgeable and should be put in a higher or a position where he can be utilized for his ability to help clients and solve problems. Great work Chad More

BMW 5 Series Service My experience was that the vehicle service was very quick and efficient. My representative, Carlos Munoz, was very helpful and the waiting room was v My experience was that the vehicle service was very quick and efficient. My representative, Carlos Munoz, was very helpful and the waiting room was very comfortable. More

Always outstanding service I was wary because my long-running service representative was no longer available, but no surprise that the next person up (Seth Rodgers) came through I was wary because my long-running service representative was no longer available, but no surprise that the next person up (Seth Rodgers) came through big-time. 250,00 miles on my 745i, all due to Sarasota BMW service center! More

Great support team! Great support Team from both, my Sales professional and Service professionals. Got me serviced, replace my Run-flat tire with a NEW tire, only paying Great support Team from both, my Sales professional and Service professionals. Got me serviced, replace my Run-flat tire with a NEW tire, only paying the deductible! I am thankful I purchased the "tire insurance". It truly made a difference $53 compared to over $400. Thank you Naycolle for helping me get in, the service valet for getting me registered, explaining where to go and what to expect AND Jessica for following through! I am very impressed by your effort. You are the pictures seen, when customer service is defined. Keep it up and again thank you so much! Brando More

Professionalism at its finest. I brought my car in for a routine service and had the pleasure of interacting with Fernando as my service advisor. He was thorough, courteous, friendl I brought my car in for a routine service and had the pleasure of interacting with Fernando as my service advisor. He was thorough, courteous, friendly, and very professional. My pleasant experience with Fernando reminded me of why I continue to entrust BMW of Sarasota with my business. More

Expertise with a radiant smile Sarasota BMW is a busy place in case you were not aware. That said, to be greeted and counseled by Jessica and or Maria is a uplifting experience. The Sarasota BMW is a busy place in case you were not aware. That said, to be greeted and counseled by Jessica and or Maria is a uplifting experience. Their technical knowledge is amazing, the willingness to achieve a solution, the friendly spirited and cooperative communication is truly rare in todays service consultants.I look forward to my visit to Sarasota BMW to share their enthusiasm.. There have been occasions where i needed to meet with technicians to answer complicated matters. Once again cheerfully facilitated by superior service from Maria or Jessica. That is the good part of the story. The challenging part is that this business is really big and very busy. It ain't no quick oil change station. Quality service takes time, so get over it and make accommodations. They do a a long list of safety checks and wash your car. Does the garage down the street do the same thing.... not a chance. So be prepared for a wait or make prudent arrangements. Your service consultant will tell you how long the wait will be. I could go on about price matching the competition, service discounts by email and sometimes a courtesy car or transpiration arrangements. . Good quality service for complicated machinery all with a smile and professionalism. Thank you Jessica, Thank you Maria. Your help is appreciated. . More

Oil Change took 3 hours??? I schedules a simple oil change for 9am and told Fernando I did NOT want a car wash. He did give me the "first time service" discount and checked the I schedules a simple oil change for 9am and told Fernando I did NOT want a car wash. He did give me the "first time service" discount and checked the power windows for no charge but I don't understand why it takes 3 hours to change the oil and vacuum the carpets. Well the carpets were not vacuumed at all after Fernando told me that was the delay after the three hour wait. They were dirty when I got into the car but I didn't say anything because I very late for a doctors appointment. I probable won't return for simple oil changes. More