BMW of Sarasota

Excellent service experience The service department at BMW of Sarasota went above and beyond "good service" when I brought my car in for a problem experienced while I was far from The service department at BMW of Sarasota went above and beyond "good service" when I brought my car in for a problem experienced while I was far from my home dealership. The Service Advisor, Seth Rodgers, and the Shop Foreman, Matt Merlino, helped me by dealing with BMWNA on my behalf to have the repair authorized and then completing an extensive and complicated repair in time for me to return home, 1600 miles away. The repairs were done perfectly and I have had no problem with the car in the eight weeks since the repair was completed. My thanks to these two professionals for great work and customer service. More

Wonderful Staff was friendly from the beginning to the end. Thanks to John, and a very very special thanks to Eddie C. for helping me pick the car that best Staff was friendly from the beginning to the end. Thanks to John, and a very very special thanks to Eddie C. for helping me pick the car that best suited my needs. He was very professional, courteous and knowledgeable with my choice. 320i. He also gave me a follow up call to make sure I was happy with my car, and if I had any concerns. Thank you all so much! Gigi More

Money, money, money I drove over their tire sensing system while bringing my car in for service. It said I needed new tires and an alignment. Turns out when I asked for a I drove over their tire sensing system while bringing my car in for service. It said I needed new tires and an alignment. Turns out when I asked for a 2nd drive through (steering straight), there was no problem with my 9 month old aligned tires... Brought my husband's car in for a warranty replacement of an airbag. After 90 minutes I was called to receive the car. (Estimated 1 hour to replace.) I was then told the part was not in stock, even though it was when I made the appointment. I was also presented with a $3000 estimate of work needed on the car - 90% labor... Awaiting the airbag order. Beautiful facility, attentive staff but.... (needed) service???? Sending my husband next time... More

Came in for service drove home with a new car I brought my 2015 BMW in for service and inquired about returning my car and getting a new one early. They found a nice car for me and I was able to s I brought my 2015 BMW in for service and inquired about returning my car and getting a new one early. They found a nice car for me and I was able to switch out the cars with minimal waiting. It was a win win for me. In addition they worked to help me stay within my budget. More

Excellent service in Sarasota from Chris Chris Siriphokha from BMW Sarasota is amazing! He made the entire experience of car shopping pleasant and very easy. He is friendly, knowledgeable, an Chris Siriphokha from BMW Sarasota is amazing! He made the entire experience of car shopping pleasant and very easy. He is friendly, knowledgeable, and always there if needed. We will definitely be recommending him to family and friends! He was awesome! More

Very friendly staff and sales people are awesome We were having our car serviced and were looking around when Jonathan asked to show us around. He spent a lot of time with us even though we were jus We were having our car serviced and were looking around when Jonathan asked to show us around. He spent a lot of time with us even though we were just looking. We ended up buying another vehicle More

The only dealership I would go to for my new BMW Naycolle, Emilio, and Kaz were great in the leasing experience. Naycolle is absolutely the best! She is knowledgeable, sweet, and helpful. She mainta Naycolle, Emilio, and Kaz were great in the leasing experience. Naycolle is absolutely the best! She is knowledgeable, sweet, and helpful. She maintains a relationship with her clients that is rare and most appreciated! She even went out of her way to help me with a misplaced key. The dealership in general makes you feel welcome without being overbearing, and is always ready to assist you with every need. More

2016 Lease Experience Naycolle Wright is absolutely amazing. She is a true business professional who makes the car buying/leasing experience a pleasant one. I recommend h Naycolle Wright is absolutely amazing. She is a true business professional who makes the car buying/leasing experience a pleasant one. I recommend her to all of my friends and family. The team at BMW sarasota works well together and everyone is in a great mood when I am there. Top leadership staff even takes the time to say hello and have conversations with customers. Jeff Smith in the service department is fantastic. I ask for him if I have any problems and he takes care of it right away. More

Naycolle Wright and Emilio Torres Naycolle & Emilio are by far the very best in every way possible. I have recommended many friends to purchase and/or lease with my BMW Family. 100% Naycolle & Emilio are by far the very best in every way possible. I have recommended many friends to purchase and/or lease with my BMW Family. 100% satisfaction at all times. More

Naycole Naycole-goes far and beyond to making the customer happy & comfortable! I always have a pleasant experience where see is concern, as with all the name Naycole-goes far and beyond to making the customer happy & comfortable! I always have a pleasant experience where see is concern, as with all the names I just checked off above! You hava great assets with all of their personalities, don't lose them! Thank you BMW- ty for making me feel special and making sure my needs get taken care of Sincerity Lisa Tatum More