BMW of Sarasota

Excellent! Naycolle did an excellent job! She was very patient and keep very good communication. Very good sale agent. Caz was very receptive and willing to hel Naycolle did an excellent job! She was very patient and keep very good communication. Very good sale agent. Caz was very receptive and willing to help as well. During the process my old car had service and Valentina was very approachable and facilited the services in a very efficient way. Again, of this current experience, Naycolle was the star. More

Terrific Derek in Service at BMW Sarasota is terrific! Very professional, honest and stays on top of things. Kept me informed, steered me to the best service o Derek in Service at BMW Sarasota is terrific! Very professional, honest and stays on top of things. Kept me informed, steered me to the best service options and made sure that I did not pay for things (warranty items) that I did not need to. Rare in today's world. Much appreciated! More

leaking tire The service bay is great. It's wonderful to get the help you need and get on your way. The service area is efficient and clean with great customer s The service bay is great. It's wonderful to get the help you need and get on your way. The service area is efficient and clean with great customer service. More

Not acceptable We got there at 1:00 for a 1:30 appointment. There were two entryways to your dealership and a sign was posted to stop at the cones which we did. Ther We got there at 1:00 for a 1:30 appointment. There were two entryways to your dealership and a sign was posted to stop at the cones which we did. There was a man who was cleaning something and after ten minutes, he finally came to us and told us to stop at the cones I side(confusing)! When he quit chatting with us we tried to pull up but the greeter was still chatting! When we got to the servicemen, My husband could out to talk to them because the greeter was still talking. When we did try to talk to them they abruptly told us to wait on Maria Lizardi. Finally at 2:00 pm she came to talk to us! We told her that we were there to get a part Replaced on a car which was purchased in Miami from a Mercedes company. On the info which she took it was stated that they were to fix the part and also To get off another key made. She said she would be right back and tell us if they approved it and she was going to give them a call. She did come back And said they approved everything. I asked if we could have a loaner car because we figured that it would take some time to fix the park and to make a key. She said I’ll let you know how long it will be. She never got back to us! I finally went to her and said what is going on? Shecreplied that we had not waited too long even though it was 430 by then! She knew nothing about the key replacement and said that it would have to be sent out. She was very rude to us! The bottom line is that we waited 3 1/2 hours for an answer from Maria and we never got it until we went up to her and had to chase her down! I have bought many cars in my life and I’ve always been treated with respect then I brought in the car to get fixed! This was terrific service! More

Annual oil change Sarasota BMW has the best service staff ever! Kyle Tabar has a awesome caring crew! Top notch! Will always get service here. Thanks again SRQ BMW Sarasota BMW has the best service staff ever! Kyle Tabar has a awesome caring crew! Top notch! Will always get service here. Thanks again SRQ BMW More

Happy Customer Very good experience. Eddie Cintron did a Great Job and listened to our wants and needs. Everyone in the dealership made us feel special and important Very good experience. Eddie Cintron did a Great Job and listened to our wants and needs. Everyone in the dealership made us feel special and important. More

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Fernando is the best service representative I’ve ever had. Will remain loyal! Thanks for always providing me with the best possible service. X x is the best service representative I’ve ever had. Will remain loyal! Thanks for always providing me with the best possible service. X x More

Excellent Experience Well done, Carlos! Thank you: car in and out as promised. I appreciate not having to wait and having use of a rental vehicle. We will be back. Well done, Carlos! Thank you: car in and out as promised. I appreciate not having to wait and having use of a rental vehicle. We will be back. More

First time service after moving States Seth was very professional, listened to us and showed us what our car needed and would be checked for, gave us the time it would take and called us wh Seth was very professional, listened to us and showed us what our car needed and would be checked for, gave us the time it would take and called us when ready. When all was completed he walked us to the car and made sure we were satisfied, A very pleasant experience More