BMW of Sarasota

First, I scheduled an appointment through the automated system. Never asked my name and made feel insecure about the situation. Called the center and spoke to the receptionist. She stated it was good that system. Never asked my name and made feel insecure about the situation. Called the center and spoke to the receptionist. She stated it was good that I called because the would not be able to see me at the scheduled time. She also stated that the automated system is working. I live 40 minutes away. Secondly, when I was in the row of the maintenance center the boy that checked me in mumbled and had no greeting. I had to tell him I couldn’t understand him three times. Next, the service person sent me a text stating that he couldn’t find me when he went to the waiting area. He didn’t come there. I had to find someone and walk me to his desk. He was unresponsive, uninterested, and just went through the motions. I’m coming from another dealership. The receptionist told me that they can use me VIN # to look up my past services from another place. I get there and find out that isn’t true and it is all my responsibility. I have tried to keep my car “certified” but for the price I pay for service and then have a dealership that sees me as just another customer is something that makes feel like I don’t care anymore to give money to BMW. More

Humbert and Nehemiah were unbelievably helpful every step of the way. They are extremely professional and knowledgeable about the vehicles and there different features. They made my first time buying a car e of the way. They are extremely professional and knowledgeable about the vehicles and there different features. They made my first time buying a car effortless and were able to answer all of my questions and address any concerns I had. They provided amazing service and I highly recommend them. More

Carlos does a great job for your dealership! Very pleasant and professional! This review below is NOT a reflection on him! Not happy at all with the 3% credit card surcharge!! It’s already v Very pleasant and professional! This review below is NOT a reflection on him! Not happy at all with the 3% credit card surcharge!! It’s already very expensive to service my car here! Because of the surcharge, I will look to service the car elsewhere in the future! Pat & Bev Lyons More

Scheduling my service with your AI scheduler was a very annoying experience. Thankfully Carlos was the complete opposite. He was very polite, professional and respectful throughout all our conversations. annoying experience. Thankfully Carlos was the complete opposite. He was very polite, professional and respectful throughout all our conversations. More

very professional, facility clean. greeted as soon as I arrived. Was explained all they were to do on the vehicle greeted as soon as I arrived. Was explained all they were to do on the vehicle More

The Staff was very courteous. Our Service Representative was competent and knowledgeable. Great Customer Service and professionalism from the entire team. Our Service Representative was competent and knowledgeable. Great Customer Service and professionalism from the entire team. More

Excellent service. Always nice and understanding. Service discounts are provided when possible. All issues resolved quickly. Always nice and understanding. Service discounts are provided when possible. All issues resolved quickly. More

This dealership and service department are always quick, efficient, and professional. Brooke has always been my go to service advisor. efficient, and professional. Brooke has always been my go to service advisor. More

I asked Nick to meet my budget. He did exactly what I Fabulous experience. Will be back in 4-6 years He did exactly what I Fabulous experience. Will be back in 4-6 years More

Chad was incredible! Genuis was rushed. Finance good but bill on payment stb saying different tha what Jason told us. Genuis was rushed. Finance good but bill on payment stb saying different tha what Jason told us. More