BMW of Sarasota

The whole process from dropping off the car to picking it up when it was done was smooth up when it was done was smooth More

I do not like to bring my car to dealership often. I like to wait for a needed service and try to address all items that have popped up from last visit. I find that the BMW of Sarasota has done a poor I like to wait for a needed service and try to address all items that have popped up from last visit. I find that the BMW of Sarasota has done a poor job performing requested services. The oil change was performed and so was brake service, but all other items seem to have been skipped or not really worked on. It seems like the initial work order was taken properly but what I got back is a revised work plan that did not include the items I brought to advisors attention. Let’s start: 1. Rattle under/around steering wheel? - no action 2. Rattle in the rear passenger side? - no action 3. Wind noise on speeds 70+? - not detected 4. Front passenger seat rear cover seems lose - no action 5. Rear side airbag possibly source of rattle - no action? I may be forgetting some, but I think after keeping my car for 4 days, lack of action or follow up seems intentional. It seems like at the end the dealer does not want to be bothered with really solving the issues that customer brings on $100K+ car. Once again I don’t like bringing the car to a dealer as I think more problems are created than solved. It was this case this time. I guess a technician thought it would be a clever way to solve rattles by reducing tire pressures. By putting them 4-5 point below what car actually recommends on the Tire Screen. Why? Why do that? In the process of doing this, one of my M caps was lost. Sure I got a free set to compensate me, but the point is the tech reduced tire pressure to fix rattles. Very disappointing. Also, center console leather got a scratch on it now. Not a big deal but it is there. Also, I was suggested to have an alignment in the next visit. I was told that because I have staggered wheel sizes that was needed. I found that odd as alignment on my car was perfect prior to bringing it for service, but does not seem to be the case after the service. Did a technician hit a pot hole while test driving it? I never ever was offered to perform alignment when I did not complain about any tire wear or pulls, now I wonder what actually happened on the test ride. Also, I specifically asked for a loaner and waited weeks for an appointment, but when I got to the dealership loaners were all gone. I had to wait to get a car that seems to be used by a dealership staff. Car was dirty inside and out. Dust was on the dashboard in 3 layers. Car had very little gas. Car was not taken care of and I worried that that that could be blamed on me. And guess what, the person who admitted the loaner, wanted to pin a tiny chip in a window on me. That was absurd. My service advisor quickly put a stop to that. In the end, once again I felt the dealership underdelivered on most of the items. Why do I even bother? More

Derek Thomas, BMW service representative for many years, is the main reason I remain a loyal customer of BMW. MR Thomas is always thorough, efficient, and a pleasure to work with. Richard Reston Sarasota is the main reason I remain a loyal customer of BMW. MR Thomas is always thorough, efficient, and a pleasure to work with. Richard Reston Sarasota Fl More

Carlos is very knowledgeable and answered all my questions and concerns very quickly and accurately. questions and concerns very quickly and accurately. More

Service has always been very good. My main complaint is you are now charging a fee when using a credit card. If this continues I will never have BMW service my car when I need to pay f My main complaint is you are now charging a fee when using a credit card. If this continues I will never have BMW service my car when I need to pay for service. More

I had no issue with the dealership itself. This is my second time using BMW of Sarasota, the first time there were no issues. I did, however, have many issues this time with my service represe This is my second time using BMW of Sarasota, the first time there were no issues. I did, however, have many issues this time with my service representative, Brooke. I felt pressured many times to make purchases through BMW instead of being allowed time to weigh my options. Additionally, I was quoted for a part and labor that was different than what I was charged (72 dollars more than quote). When I asked about this I was answered with 'well the tech has to get paid somehow.' I was very disappointed in the customer service I received at BMW of Sarasota. More

Great friendly service. Repair was completed faster than expected. I was always informed of the progress of the repair. Repair was completed faster than expected. I was always informed of the progress of the repair. More

Dealer and personal were kind and took great care of me and answered all questions and concerns and answered all questions and concerns More

Dylan was so helpful in getting my tire fixed quickly and under my tire warranty. I especially appreciate it because I don’t live in the area. He helped me communicate with my dealership and get the inform under my tire warranty. I especially appreciate it because I don’t live in the area. He helped me communicate with my dealership and get the information needed to fix my tire under the warranty I had purchased. More