BMW of Sarasota

Their rating is a joke. Have attempted contact several times have yet to hear back. Called and was put on hold. Finally decided to go with another BMW dealership. Disappoint Have attempted contact several times have yet to hear back. Called and was put on hold. Finally decided to go with another BMW dealership. Disappointed because they had high ratings. It’s clear that they are not as good as they appear in their rating. More

A few years ago I went to the store and was immediately turned off by the titles of who I was going to meet with, such as a "'""expert" I forgot the words exactly, but this time, I was able to schedule an turned off by the titles of who I was going to meet with, such as a "'""expert" I forgot the words exactly, but this time, I was able to schedule an appt with Tim and it was wonderful. He was a very informative , easily engaging, and offered a sense of ease to the situation. More

but service they never fix the real problem never call back I don't want to go back back I don't want to go back More

GREAT SERVICE, CLEAR COMMUNICATION, AND GREG JONES IS WONDERFUL TO WORK WITH! THE SERVICE DEPT IS FAIR AND PROMPT. WONDERFUL TO WORK WITH! THE SERVICE DEPT IS FAIR AND PROMPT. More

The service was very fast, I arrived, they attended to me right away, relaxed in the extra comfortable and generous waiting area and before I knew it I was out the door. Thanks for your awesome customer serv right away, relaxed in the extra comfortable and generous waiting area and before I knew it I was out the door. Thanks for your awesome customer service, Maria Lizardi your the best as always much appreciated!! More

Always get great service! From the people checking in to my service advisor Carlos, I receive the best service. The level of communication from inspection to completion is alw From the people checking in to my service advisor Carlos, I receive the best service. The level of communication from inspection to completion is always excellent! Thanks for your excellent work!! More

Jack is an amazing human and a very great sales person. In my opinion he's family now. Bought an X7 and a couple of days later after showing that car to a relative they ordered a 2024 XB7 Alpina.. If $250k In my opinion he's family now. Bought an X7 and a couple of days later after showing that car to a relative they ordered a 2024 XB7 Alpina.. If $250k In car purchases in less than 1 week doesn't say something about how awesome he was then there's nothing I can say to convince you. Thanks Jack for being so great! More

Still waiting to get a call back in regards of over payment! Left a message again today! payment! Left a message again today! More

The dealership gave me my car after I flew from Out of state, but they did not have possession of a title for the car so now I’m stuck with a car that it unregistered and uninsured. This is no mistake on state, but they did not have possession of a title for the car so now I’m stuck with a car that it unregistered and uninsured. This is no mistake on my part, the dealership failed to obtain the title prior to delivering the vehicle. I can’t drive my car and have no other means of transportation to and from work because of this major mistake on the dealerships part. They seem satisfied with making a quick sale and getting my 30k deposit, making a commission off of a 100k+ sale, which is now costing me more because I’m paying for a car I cannot drive and now have to pay for separate transportation to and from work. The worst part is that I’ve left multiple messages to speak to a supervisor and have yet to hear from anyone. I understand that mistakes happen, but to sell a car to someone knowing that they wouldn’t be able to register it, insure it, or drive it because a title hasn’t been obtained yet and to not attempt to make up for that clear hardship that is no fault other than the dealerships is clearly a major red flag as far as where their intentions are. They refuse to take ownership of their mistake or even try to lessen the financial burden, refusing to see if a bmw dealership in my state could give me a loaner until they obtained the title from the bank. Even their own title and leasing department are at a loss for words when I’ve repeatedly called desperately looking for a way to expedite the process to obtain the title because I am without means of transportation. I would not recommend anyone buy a car from this dealership. They are clearly just looking to make a quick commission on a big sale, and disregarding how their lack of professionalism and preparation affects their customers. The worst part for me is that if they took ownership of their mistake and at least paid for a rental or a loaner, I wouldn’t have to pay double between rentals and Ubers for $100,000 car that’s sitting in my driveway. Absolutely terrible experience, probably the worst experience at any dealership I’ve been to. I expected BMW to have a higher standard when it came to customer service, but now I wish I had gone elsewhere for my car. More

Excellent service and as always, most courteous staff. They make me feel like family every time I visit. They make me feel like family every time I visit. More