BMW of Sarasota - Service Center

Fixed My Issue Had a windshield wiper blade break on a vehicle I had just purchased a few days prior. Derek sourced a new wiper blade and had it installed while I wa Had a windshield wiper blade break on a vehicle I had just purchased a few days prior. Derek sourced a new wiper blade and had it installed while I waited in my car. Problem solved More

Oil Change 10 AM appt on a Monday. Waited 15 nin to get inside the car lane area. Waited another 15 min to see the service advosor. Waited 3-7 min for the Uber w 10 AM appt on a Monday. Waited 15 nin to get inside the car lane area. Waited another 15 min to see the service advosor. Waited 3-7 min for the Uber when the advisor released me. That was almost an hour total. Returned by Uber after 3 pm. Sat with service advisor another 15 min to have some service needs discussed. Price quoted was charged despite the bill coming in over 25% higher. I was more than a little surprised that they refused to repair my peeling glove box door, which is a very common problem with X3's. This is an obvious factory defect, and everyone who rides in my car seems taken aback by the notion that this could happen to a 2014 BMW in such a short time. I didn't expect BMW to try to get me to pay almost $600 for something they KNOW is their fault. The longest oil change I ever experienced, but the advice for service was helpful, so I can appreciate the inspection they performed. Recommended service is expensive as quoted. I appreciate they ran the vehicle thru the automated wash on delivery. I was out the door at 3:30 pm. Overall I rate this experience as 5 star service, I can see that someone with less automotive experience than myself would be very impressed. I trust they did a good job with thw oil change and resetting the electronics that monitor the vehicle. More

Excellent service I came here get my brake change, everyone is so nice here. Jorge was just outstanding he was able to pull up my warranty and got everything taken care I came here get my brake change, everyone is so nice here. Jorge was just outstanding he was able to pull up my warranty and got everything taken care of less than 5 minutes. He even called an Uber for me to get home till the car is done. I absolutely recommend them to everyone. Thanks again! More

I had an oil change, new tire, new bulb, and allignment BMW of Sarasota is always been a great experience. I received a BMW loaner and my car was taken care of in a day. Fernando is great to deal with and a BMW of Sarasota is always been a great experience. I received a BMW loaner and my car was taken care of in a day. Fernando is great to deal with and always professional. More

Good service Very friendly person who helped me. She was professional, came with good suggestions and advice plus made sure I got the car wash. The car was don Very friendly person who helped me. She was professional, came with good suggestions and advice plus made sure I got the car wash. The car was done exactly as she told me. More

Painless Staff was courteous, efficient. Even identified discount deals for my requested service of which I was unaware, as well as additional service. This a Staff was courteous, efficient. Even identified discount deals for my requested service of which I was unaware, as well as additional service. This all has resulted in my heightened confidence in the BMW drive of excellence. More

Brought in for AC repair. Returned with broken strut. I brought in vehicle in excellent condition (exact words of advisor) except for AC issue. My car was returned to me the next day. Heard rumbling noise I brought in vehicle in excellent condition (exact words of advisor) except for AC issue. My car was returned to me the next day. Heard rumbling noise. Thought they had not put something back together correctly. Brought it back in. Left front strut severely damaged. Service advisor and mechanic accused me of hitting something after I left dealership. I assured them I hit nothing. I would have had to hit something very hard to do such damage. Was promised a call from dealership manager. No call ever. More

Carlos was great! Carlos Munoz is my Service Advisor and was a great help is getting my extended warranty folks to pay for most of my repair. I brought the car in for a Carlos Munoz is my Service Advisor and was a great help is getting my extended warranty folks to pay for most of my repair. I brought the car in for an oil and cabin filter change and it was discovered that I had a valve cover gasket leak as well as an oil pan gasket leak. I got him the info on the extended warranty and the bottom line was that the final cost to me was 1/3 of the total. Great job Carlos and great job by the techs. More

BMW of Sarasota will always be my service center I am a very demanding client who requires a solid repair in a short time frame and BMW of Sarasota always delivers. Maria and Fernando are keepers. I am a very demanding client who requires a solid repair in a short time frame and BMW of Sarasota always delivers. Maria and Fernando are keepers. More

Great service Everyone is always professional and courteous. I would never get my serviced anywhere else. I’ve purchased two cars here. The entire dealership is top Everyone is always professional and courteous. I would never get my serviced anywhere else. I’ve purchased two cars here. The entire dealership is top notch. More