BMW of Sarasota - Service Center

Better than ever! I was just in for service recently and everything at BMW service was running very smoothly from start to finish. Derek is aways busy, but does an exce I was just in for service recently and everything at BMW service was running very smoothly from start to finish. Derek is aways busy, but does an excellent job making sure my needs are met. I also had a potential warranty issue which was fixed without an additional appointment. More

Professional It is because of my service provider Maria that I am a continued loyal customer. She makes scheduling an appointment extremely easy and is very accomm It is because of my service provider Maria that I am a continued loyal customer. She makes scheduling an appointment extremely easy and is very accommodating to work with. More

Loss of engine coolant My 2018 430I convertible low coolant reservoir message appeared on my dash. I checked and it was empty. No leak was observed and engine temp was nor My 2018 430I convertible low coolant reservoir message appeared on my dash. I checked and it was empty. No leak was observed and engine temp was normal. This was followed by a low engine coolant message with normal engine temp. Maria, my service advisor offered to tow my car and work my car into the schedule immediately, even though no appointments were available for 2 days. I declined the tow since normal engine temps. we're observed and I was only 8 miles away. Upon arrival, my car was taken immediately for service. After, extensive pressure testing and additional diagnostics, no cause was found and coolant was added. Instructions to return were given if coolant loss reoccurred. So far, all is OK. In conclusion, I could not ask for any better service and attention from my service advisor, Maria, or the rest of the service department. My expectations have always been met and exceeded by Maria and the service department. Many thanks for their efforts on my behalf. More

Great Fast and efficient keep me informed on what was going on and explain everything that what was happening and explained that did to the car and one thin Fast and efficient keep me informed on what was going on and explain everything that what was happening and explained that did to the car and one thing I really liked was he could take a payment at his desk other than standing in like at the cashier line More

Check engine light came on and oil change. I was very pleased with the service I received. Derick was courteous and explained what they were doing with my vehicle. Would recommend the service d I was very pleased with the service I received. Derick was courteous and explained what they were doing with my vehicle. Would recommend the service dept. to all my friends More

GREG JONES is amazing. Greg diligently worked with Geico to justify damages from my accident that Geico didnt want to pay. He also went above and beyond average customer ser Greg diligently worked with Geico to justify damages from my accident that Geico didnt want to pay. He also went above and beyond average customer service to diagnose the damages created by the bodyshop from the installation of faulty parts and obmission of other parts. He is the essence of excellent customer service through the culmination of effort and follow through to the end. You have a winner in Greg Jones. More

Service BMW of Sarasota, Greg and Derek are all great to deal with. My X3 is now more than 5 years old, so I am likely to see engine lights & dashboard mess BMW of Sarasota, Greg and Derek are all great to deal with. My X3 is now more than 5 years old, so I am likely to see engine lights & dashboard messaging more frequently. When I do I know I can head right over there. Someone will always greet me quickly and professionally. I will be back on the road and on schedule quickly with a loaner while they start solving the issue. Derek is a great communicator and keeps me updated along the way. More

Great atmosphere and great people!!!! BMW of Sarasota will get the job done. I admit I was spoiled from my past BMW Dealer. At first I was thinking, "what's the deal here. " I realized th BMW of Sarasota will get the job done. I admit I was spoiled from my past BMW Dealer. At first I was thinking, "what's the deal here. " I realized they have to get to know you first. By the end of my visit I was very happy with my Service Advisor, Jessica Caycedo and the service my vehicle received. I also had an opportunity to chat with NayColle Wright while I was there. She's a Client Advisor and she did an outstanding job of acclimating me to the dealership. Thanks again for all the hard work!! More

Customer service was detailed, respectful & patient All services were explained with patient & detail , answering every questioned - double checking to see if there was another option for a tire repair All services were explained with patient & detail , answering every questioned - double checking to see if there was another option for a tire repair . All service people are very respectful- the waiting room is very comfortable. I had a 2 1/2 hr wait - so an Uber was called to take me home and pick me up when my care was finished . My care was also had been washed . Thank you - a service alsways appreciated . Sincerely, Tina Buresh More

BMW of Sarasota Service Department BMW of Sarasota, specifically, Maria Lizardi, always give me great customer service when I bring my car in to the shop. I would recommend BMW of Sara BMW of Sarasota, specifically, Maria Lizardi, always give me great customer service when I bring my car in to the shop. I would recommend BMW of Sarasota to anyone who is debating whether to service his/her car there. More