Back

BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,939 Reviews

12,939 Reviews of BMW of Sarasota - Service Center

Sort by
January 10, 2019

Excellent service Everything was just great. Timely, courteous and nice clean shop. I’m traveling a lot this winter and I’m alone, so important that I felt safe with More

by barbaragrobb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2019 -

BMW of Sarasota responded

We are so happy to hear you had such a great visit with us, Barbara. Thank you for the excellent review!

January 10, 2019

Left out I dropped my car at approx 915am. I have the run flat tires and one had a nail in it. I was asked how soon I needed it, knowing I did not have an appo More

by UNIMOMMER2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Valentina Lizardi and Susan from New Jersey. Both were very nice and tried their best to help me. They did their job.
Jan 10, 2019 -

BMW of Sarasota responded

We always strive to deliver an exceptional customer service experience no matter where our customer purchased their vehicle and we apologize that we fell short of this goal. Thank you for bringing this to our attention; we will go over your comments with the staff to investigate what was the reason for the lengthy service wait time. Please feel free to send us an email if there's something more you feel we need to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

January 10, 2019

Easy Service Our BMW has been serviced by BMW of Sarasota for 2 years. They always perform service in timely manner and keep me informed as they proceed. More

by KBARNES44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2019 -

BMW of Sarasota responded

Thank you for taking a moment to write this wonderful review and for your loyalty!

January 10, 2019

Other than being ignored, it was okay I arrived at 9:30, right on time for my appointment, was told Seth would be taking care of me. I gathered some items out of the car and went into the More

by Drmaqwn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Jan 11, 2019 -

BMW of Sarasota responded

We truly apologize for what seems like a very frustrating situation. Thank you for bringing this to our attention; we will review your comments with our staff to ensure we communicate in a timely and clear manner next time. Please reach out via email if there's anything else you'd like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

January 10, 2019

Annual Check Up From start to finish I was treated like a person of consequence and not one of the multitude. Everything I asked for was checked and taken care of. More

by jandjmagarelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rodgers
Jan 11, 2019 -

BMW of Sarasota responded

We're glad to hear you had a great visit with us. Thank you for the wonderful review!

January 09, 2019

paid $700+ and problem was not fixed. Arrived 25 min. before scheduled appt. . All was well and Valentina was very pleasant and professional. Was put into a rental and told they would call More

by JDJ722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Valentina Lizardi
Jan 09, 2019 -

BMW of Sarasota responded

We apologize if we were unable to resolve your issue at this time. We will check in with Valentina and discuss the situation with your vehicle. If you'd like to provide us with additional details, we would always appreciate it. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

January 09, 2019

Oil change The staff and facilities are first class. The waiting room is stocked with free goodies. But the wait is the problem. For a two o’clock appointment fo More

by LOVALAB3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

BMW of Sarasota responded

We're sorry that your oil change took so long and will look into what issues contributed to the lengthy wait time. If you would like to send us any additional information, we would always welcome an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

January 09, 2019

BMW maintenance I’ve never had better more attentative BMW service than that provided by Fernando and the team at Sarasota BMW this past weekend. Thank you. More

by tenebous1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Jan 09, 2019 -

BMW of Sarasota responded

Thanks so much for your great review!

January 09, 2019

Great Service All employees have great attitude and are very positive. Service is fast, efficient and completed correctly the first time. Waiting area is comfortabl More

by dannebesio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caycedo, Luis Montiel
Jan 09, 2019 -

BMW of Sarasota responded

We're glad your visit with us was so memorable! Thank you for your wonderful review!

January 09, 2019

Slow service - 3.5 hours for a oil changge 3.5 hours for a oil change with an appointment. Slow service and not informed of the time it will take. I had to follow up twice. More

by NJG1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Jan 09, 2019 -

BMW of Sarasota responded

We agree that this is certainly a communication issue and we apologize for not following up promptly as well as for the lengthy wait time. Thank you for bringing this to our attention. Should you want to share any further details, we would always appreciate an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

...
1232
...