BMW of Sarasota - Service Center

Efficient Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and it Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and its worth the drive...I also recognize good customer service when I see it. More

Very satisfactory All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealer All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealership. As I was driving away, I noticed some of my instrument panel options i.e. phone, etc. did not work and the triangle w/exclamation mark was lite. I returned to the service center where the Assist. Service manager said they would have to hook up the electronics to their machine to find out what was wrong. After and hour and a half in the service area, they found the problem. The issue was when the new FRM electronic controller was installed earlier that day, some of the connections were not correct. It caused some of my instrument panel not to work. Everything seems to be working fine now. Derek Thomas was extremely helpful and courteous during the process. I really appreciated his sincerity and apology. I still feel this dealership is first class and will recommend them to anyone. More

Needed emergency repairs Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours w Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours was the most important job they had More

Carlos was great! Questions all answered. Explained issues. Amazingly quick and courteous. Went in fr oil change and Carlos found a Major problem, was given a car and Questions all answered. Explained issues. Amazingly quick and courteous. Went in fr oil change and Carlos found a Major problem, was given a car and it was ready next day, cleaned and washed. More

Great customer service, attention to detail Carlos is Perfessional and courteous, great customer service in and out in a timely fashion. Kept me in the know Service is always great thank you Carlos is Perfessional and courteous, great customer service in and out in a timely fashion. Kept me in the know Service is always great thank you Chrystal More

Great experience Great. Warranty service only. Terms of service to long to read. I do not agree or disagree with them.. This is all I have to say. Great. Warranty service only. Terms of service to long to read. I do not agree or disagree with them.. This is all I have to say. More

Doesn't get any better Received service coupons via email. Wow! Great deals. I couldn't even take my BMW to the local mechanic and get these prices. Why take the chance wi Received service coupons via email. Wow! Great deals. I couldn't even take my BMW to the local mechanic and get these prices. Why take the chance with some one who does not have the latest technical updates and education on these sophisticated machines. Always greated cheerfully with a short wait for the service writer. Mean time enjoying a cup of coffe, cookie and watching the latest news while perusing the newspaper. Maria was a real pleasure. More

Had a very good experience. Had to top off fluid level. Manager at entrance was very organized and took care of us quickly. Problem: Several months ago we entered Q and was asked to back out because they Manager at entrance was very organized and took care of us quickly. Problem: Several months ago we entered Q and was asked to back out because they would not wash cars any more. After buying three new cars at the dealership and promised a car wash when we needed one we were quite disappointed to say the least. This time after our car was serviced the manager told us that they again will wash our car. We declined but again are not happy that we were never informed that this service started again. This is also after writing three different times expressing my complaint to manager/owner/salesman. Common courtesy says somebody should have e-mailed us this info. Will I buy my fourth car at Sarasota ? Douglas Edebohls More

Great customer service Robert real is the salesman that sold me my vehicle last month and he has been great. He was helpful during the sale and afterwards with all my vehi Robert real is the salesman that sold me my vehicle last month and he has been great. He was helpful during the sale and afterwards with all my vehicle needs. Everyone was incredibly helpful. The gentleman who I unfortunately did not get his name who showed me all of the different features of my car was amazing also. He showed me everything I needed to know and was extremely polite and profession. Unreal service all around. More

Great Job as Usual We have been taking our BMWs to BMW of Sarasota for service since 2011. Always flawless work. Seth, our Service Advisor, is outstanding. He makes s We have been taking our BMWs to BMW of Sarasota for service since 2011. Always flawless work. Seth, our Service Advisor, is outstanding. He makes sure we are well taken care of at every visit. More