BMW of Sarasota - Service Center

First off, I want to express my sincere gratitude for the exceptional assistance provided by Henrietta during my recent visit to your dealership. Her compassion and professionalism were truly commendable, a exceptional assistance provided by Henrietta during my recent visit to your dealership. Her compassion and professionalism were truly commendable, and I believe she deserves recognition for her outstanding service. However, I also feel compelled to share some feedback regarding my overall experience. While Henrietta's assistance was invaluable, I encountered some challenges with the handling of my extended full warranty which I purchased from BMW. The issue was the Audi dealership not honoring the warranty on my Audi Q7 (purchased from BMW). Despite multiple attempts to contact Tammy, I did not receive a return call. Although she was pleasant when I finally reached her, I found the overall experience lacking in terms of communication and efficiency and curt shortly thereafter to say the least. As a retired Federal government employee, I firmly believe in the importance of treating customers with respect and ensuring their satisfaction, especially considering the significant investment involved. While the refund was eventually processed, the experience left much to be desired, as evidenced by our correspondences via email. Additionally, I encountered an issue with my vehicle shortly after purchasing it, which required attention from your service representative, Josh. While Josh did his best to address the issue, there were delays beyond his control that extended the resolution process over several weeks. Given that I purchased the vehicle from BMW, I sincerely hope that this was an isolated incident and that future interactions will result in a more positive and collaborative relationship. More

I found my service agent and service department to be excellent no problems. The only issue I had was the fact that the dealership has decided to pass its cost of taking credit cards On to the consumer. excellent no problems. The only issue I had was the fact that the dealership has decided to pass its cost of taking credit cards On to the consumer. Credit card Companies charged a discount fee to the merchants for the use of credit cards, and now sarasota bmw had decided that ,unlike the majority of places that take credit cards, they will charge that To the customer. 3% I just don’t get it. It’s a cost of doing business. What’s next payroll surcharge ?utility surcharge? I really think it’s kind of insulting to the customer More

Derek Thomas Is the main reason we have brought our business to BMW Sarasota for the last 10 years he’s the consummate professional, knowledgeable, and helpful business to BMW Sarasota for the last 10 years he’s the consummate professional, knowledgeable, and helpful More

Josh and the service staff were friendly and efficient. The waiting area was a nice place to bide some time. The waiting area was a nice place to bide some time. More

Cameron goes above and beyond for a customer and the dealership is top notch!! Awesome dealership is top notch!! Awesome More

Great staff! Process was easy to check in and check out. Was kept well informed throughout the service process! Process was easy to check in and check out. Was kept well informed throughout the service process! More

Your kiosk is weird! You have white glove treatment from the time I pull in, why make me answer the same questions that you know the answers to again? Plus if a"self You have white glove treatment from the time I pull in, why make me answer the same questions that you know the answers to again? Plus if a"self service" kiosk requires someone to stand there to help me through then you know that the interface is bad! More

I bought a brand new car There was no service that was needed for this car yet. needed for this car yet. More

Everything went very well, the salesmen were very helpful. I will be back, there is a lot to learn about this vehicle. helpful. I will be back, there is a lot to learn about this vehicle. More

Received an extremely high estimate to fix my vehicle. The prices were not broken down into parts and labor. I didn’t ask for a breakdown of the prices and just had my vehicle taken Tina local mechanic. The prices were not broken down into parts and labor. I didn’t ask for a breakdown of the prices and just had my vehicle taken Tina local mechanic. Less that 1/2 the price More