BMW of Sarasota - Service Center

What can I say about Carlos that’s haven’t already been said. He’s the GOAT! He doesn’t upsale you things you don’t need for your vehicle. Gives you great advice when it comes to servicing your vehicle. He said. He’s the GOAT! He doesn’t upsale you things you don’t need for your vehicle. Gives you great advice when it comes to servicing your vehicle. He lets you know what’s needed and what can wait for the next time. He goes above and beyond to get your car done quickly and done the right way first time around. I haven’t taking my car to anywhere else since purchasing my car in 2012 if that tells you anything. Everyone at BMW of Sarasota they next level they all really do care and take pride in there work. More

Courteous, prompt. No surprises. Very satisfied. Everyone is professional and very friendly. Nothing more to sau No surprises. Very satisfied. Everyone is professional and very friendly. Nothing more to sau More

Very easy process. Very Easy to work with. Very responsive. Will go back next time Very Easy to work with. Very responsive. Will go back next time More

Friendly and professional, always willing to help. Very good communication. Will offer a helping hand. Very good communication. Will offer a helping hand. More

Josh was awesome to work with. My 16 year old 650i was not communicating properly but the service team was able to figure out the problem and get it corrected.Was given a loaner fo My 16 year old 650i was not communicating properly but the service team was able to figure out the problem and get it corrected.Was given a loaner for the days my car was in the shop and when I had to fly back to NC and leave the car at the dealership there was no problem and it was ready to go when I returned to pick it up 2 weeks later. More

My service advisor, Derek Thomas, is always very attentive to my needs and keeps me well informed. I have not had a negative encounter with anyone at BMW Of Sarasota attentive to my needs and keeps me well informed. I have not had a negative encounter with anyone at BMW Of Sarasota More

had a great experience the cookies were delicious and milan was such a helpful hand to me milan was such a helpful hand to me More

In all honesty, I’ve owned BMW’s (various Alpina’s) and I love the service guys here (Josh and Ralph are absolutely the best guys - Incredibly friendly, helpful, responsive, and honest), but this dealership love the service guys here (Josh and Ralph are absolutely the best guys - Incredibly friendly, helpful, responsive, and honest), but this dealership absolutely gouges people on price. I was just quoted over $8,000 for an A/C compressor and pressure line replacement…The compressor itself was quoted at almost $2,400 when it costs less than half the price from all 5 other BMW dealerships that I called throughout Florida just to see if the price was even close to correct…The highest price for the parts I received from everyone else was $1302.00. The really bad problem is that another certified BMW repair shop is doing the exact same job with BMW parts purchased directly from a BMW dealership in Miami for $1,809.00. This isn’t the 1st time that this has happened to me at BMW of Sarasota either…I’ve received incredibly high quotes for repairs that ended up being completed by other BMW repair facilities for less than half the price. I really feel bad for people that want the experience driving a fantastic car but then go to this dealership for any repairs and get taken advantage of…It’s more than enough to move on from any automaker and buy something else. BMW corporate should really take a hard look at what’s happening at BMW of Sarasota because their company’s name is directly tied to this dealership and absolutely ruining the BMW experience for people. More

Very good communication with service tech. Good coffee, nice waiting area and snacks. Car ready when promised. Good coffee, nice waiting area and snacks. Car ready when promised. More

I was super pleased with Carlos Munoz's as my service contact. He kept me informed in a timely manor as to what was happening with my car. He has helped me before as well as this last time my car neede contact. He kept me informed in a timely manor as to what was happening with my car. He has helped me before as well as this last time my car needed service. I will request him the next time my car is serviced. More