BMW of Sarasota - Service Center

A very thorough video clip was provided allowing me to see first hand that all was in great shape with my x5. see first hand that all was in great shape with my x5. More

very poor customer service in the service department I sat in the waiting room for 1/2 hour before the service rep came out to discuss my car. I bought a service agreement with them and they acted as if t sat in the waiting room for 1/2 hour before the service rep came out to discuss my car. I bought a service agreement with them and they acted as if they did not want to honor the contract. The service person was very rude and I could not get the his manger to help. More

Service was excellent, on time and they did exactly what they said they would do. Great waiting area and they washed my car as well! they said they would do. Great waiting area and they washed my car as well! More

It shouldn’t take 35? minutes to check in and get a rental car. In fact no one of the three people I talked with knew I had a car reserved and were not pleasant when I qu minutes to check in and get a rental car. In fact no one of the three people I talked with knew I had a car reserved and were not pleasant when I questioned that fact More

They are very professional and thorough. And the employees there are very courteous and go out of their way to help you. And the employees there are very courteous and go out of their way to help you. More

Carlos is always amazing he keeps us informed throughout the process. He works hard to make sure his clients are well taken care of and he cares about them the process. He works hard to make sure his clients are well taken care of and he cares about them More

Maria has been done an amazing customer service job perfomance, she is a great asset to BMW. She deserves to be receiving recognition more for her outstanding job! perfomance, she is a great asset to BMW. She deserves to be receiving recognition more for her outstanding job! More

The dealership try very hard to satisfy its customers, great snacks and coffee.. thannk you great snacks and coffee.. thannk you More

Derek was professional, respectful and great at communicating. SRQ BMW took care of a warranty item and tires. communicating. SRQ BMW took care of a warranty item and tires. More

From our initial encounter at the front door by Tim Chestnut to sitting down with Hassan, the finance manager, our experience was great. Don’t let me leave out Nicole, the technical genius. Chestnut to sitting down with Hassan, the finance manager, our experience was great. Don’t let me leave out Nicole, the technical genius. More