BMW of Sarasota - Service Center

Service was good as always. Carlos Munoz my advisor always goes above and beyond. BMW really puts there customers first as it should be. Carlos Munoz my advisor always goes above and beyond. BMW really puts there customers first as it should be. More

Fantastic, fast service. The car was clean and repairs completed in a timely manner . Thank you The car was clean and repairs completed in a timely manner . Thank you More

Professional, curtious and friendly. Always a pleasure to deal with sarasota BMW Except for this survey Always a pleasure to deal with sarasota BMW Except for this survey More

BMW of Sarasota is a great dealership and has an amazing service department. The are responsive to the customer and fair on price. Highly recommend! service department. The are responsive to the customer and fair on price. Highly recommend! More

Responsive to needs Professional & courteous Always a please to deal with Carlos in service please to deal with Carlos in service More

Outstanding service Carlos Munoz is on top of things and always keeps me up to speed on what is going on always keeps me up to speed on what is going on More

The people there are very professional and accommodating. It is a pleasure to go there. It is a pleasure to go there. More

Greg took advantage of me and overcharged me for a minor repair. The parts and labor were ridiculously overpriced only because that’s what the dealer can do to us who have no control over dealer service. repair. The parts and labor were ridiculously overpriced only because that’s what the dealer can do to us who have no control over dealer service. The same repair at an independent BMW shop would have been less than half of what Greg charged me. I thought Greg was going to help me by being fair to me, at least that’s what he told me. I even tried to save your company money but not accepting a loaner car and decided to take a Uber ride home to save the BMW dealer money, and as a result they took advantage of me, because they could. They didn’t even have the courtesy to wash my auto after servicing it. You lost a good customer forever. I wish things would have been different. Sam Greco, a disappointment customer. More

During my almost three years at BMW, Lucy is exceptional in her service and dedication. Every time she strives to make the experience better and pleasant. I am glad to know that she took care of my case whe in her service and dedication. Every time she strives to make the experience better and pleasant. I am glad to know that she took care of my case when I arrived to drop off my vehicle. Your dealer should be proud to have a dedicated employee like her. More

Poor From the rude receptionist to the lazy service rep. Took 4 hours to replace a tire rep. Took 4 hours to replace a tire More