BMW of Sarasota - Service Center

It is clear they employees work as a team to get the customer the best possible outcome . Joshua my advisor was very responsive and kept me apprised. I do believe the technician should be recognized as customer the best possible outcome . Joshua my advisor was very responsive and kept me apprised. I do believe the technician should be recognized as they were the technical people with the expertise. I can tell you as an executive for 20 plus years it is imperative to recognize your front line people. Please on my behalf thank him very much. Service was superb and people at all levels except senior leadership were kind, courteous , and helpful. My only criticism if a client asks to speak to leadership it should be a priority. I tried 3 times to speak to Mr Torres and never did he call back.after his vacation His secretary and Customer service dept assured me the message was passed on. In his absence when he was on vacation I left message for Vp on his voice mail , no response. I personally would have made that a priority as an executive so this did concern me.that they never followed through and I expect better from senior leadership. Don’t pass customer requests to subordinates if they specifically ask to talk to you., I will close with recognition to your staff and middle management. More

Stayed informed thru text while car was being worked on. Was in and out in timely fashion. Was in and out in timely fashion. More

Best service manager, Lucy, never fails to impress with her professionalism and outstanding customer service. her professionalism and outstanding customer service. More

Fast efficient service, great service advisor. Always accommodating to my schedule and car loaner needs. Always accommodating to my schedule and car loaner needs. More

BMW of Sarasota is a one stop shop to take care of all your BMW needs. your BMW needs. More

Great dealership! Good service, clean and on time. I would definitely go here again for my next service. Good service, clean and on time. I would definitely go here again for my next service. More

Clean ,service advisors always on time, very professional & very friendly. Service advisor Maria L is awesome & a real asset to yourcompany & very friendly. Service advisor Maria L is awesome & a real asset to yourcompany More

Service Dept. Wonderful very professional.I would recommend this Dealership to all my family and friends here in Port Charlotte PS coffee and cookies excellent 😎 Wonderful very professional.I would recommend this Dealership to all my family and friends here in Port Charlotte PS coffee and cookies excellent 😎 More

Easy check in process. Great service, comfortable lounge area if you have to wait. Good snacks too. Great service, comfortable lounge area if you have to wait. Good snacks too. More

Derek has been a great Service Advisor and I appreciate his timeliness and always keeping me informed of the status of my vehicle. his timeliness and always keeping me informed of the status of my vehicle. More