BMW of Sarasota - Service Center

The diagnosis they made was incomplete they were guessing that the fuel pump was faulty, and when I asked numerous times to have it checked, I kept getting declined and they finally agreed to just have check that the fuel pump was faulty, and when I asked numerous times to have it checked, I kept getting declined and they finally agreed to just have checked before replacing Eventually, they did check the fuel pump gauge, which was faulty now seems to be well so far. They charged me for diagnostics They said it is free if I got the service job done through them. I paid it Before the service because the assistant manager thought I was not going to return and had to request for the refund. Which they did give me money back eventually. I found this unprofessional. The system manager that I was working with had poor iContact appeared very busy. Maybe the staff was overworked. My wife came To pick up the vehicle, they misplaced the keys, only to find it underneath the assistant managers desk on the floor. Delay was another 20 min. More

I was in a jam, having come down from New York State, and I was taken in right away. Service Rep, Blake. went well above and beyond . Truly great service. and I was taken in right away. Service Rep, Blake. went well above and beyond . Truly great service. More

Top notch team lead by Chong Lee in service . They are very knowledgeable and communicative throughout the process. Would recommend to all. They are very knowledgeable and communicative throughout the process. Would recommend to all. More

My Service Coordinator, Cameron is TOP NOTCH. I will always recommend him to friends who been BMW service..! I will always recommend him to friends who been BMW service..! More

CARLOS Munoz , has been the best service advisor I ever had in my whole life. had in my whole life. More

Maria has been my service advisor for the past 7 years through 2 BMWs, and I will only deal with her because she's the BEST. through 2 BMWs, and I will only deal with her because she's the BEST. More

Cameron was very responsive to have my serious repair happen asap. An asset to the dealership. happen asap. An asset to the dealership. More

Communication was poor with associates . Poor car maintenance. Car wasn’t reassembled when arrived . Had to have them do it when I picked up the vehicle Poor car maintenance. Car wasn’t reassembled when arrived . Had to have them do it when I picked up the vehicle More

Actual person answers the phone! Yay Overall good experience yada yada yada yada more words Yay Overall good experience yada yada yada yada more words More

My fist time using the Sarasota BMW dealership. They did a great job on the service. My only issue was the amount of time it took to complete the work. Almost 3 hours start to finish. All in all sa They did a great job on the service. My only issue was the amount of time it took to complete the work. Almost 3 hours start to finish. All in all satisfied. More