BMW of Sarasota - Service Center

After bringing my car in for service, I had rear brakes done. A few days later when I tried to use my e-brake, it wouldn’t work. Called and was told tech did not reset the actuator. They offered to pick done. A few days later when I tried to use my e-brake, it wouldn’t work. Called and was told tech did not reset the actuator. They offered to pick up my car, fix it and return it washed and filled with gas. I was happy they did valet, because I live 45 minutes away with no traffic. Car was returned the next day fixed, washed but no gas. This is the 2nd time we have had issues with tech not doing a good job. More

Great service! Carlos was very helpful and got my stuff done in a very timely manner. Carlos was very helpful and got my stuff done in a very timely manner. More

Very focused service staff aiming to resolve key issues with customer satisfaction as primary goal. Lucy is knowledgeable, considerate, and made my first visit for my 2013 X5 diesel service a success. I with customer satisfaction as primary goal. Lucy is knowledgeable, considerate, and made my first visit for my 2013 X5 diesel service a success. I shall return ! More

Greg does a great job helping and communicating the status update of my cars I bring in. status update of my cars I bring in. More

the rental car was filthy and not of the quality I would expect from BMW! waited too long. expect from BMW! waited too long. More

Zach Aberle was amazing to work with. He made process very easy. Everything was perfect when I picked up my car. He made process very easy. Everything was perfect when I picked up my car. More

Everyone at BMW of Sarasota is very friendly and will always have an answer to your questions. always have an answer to your questions. More

Not a good experience as I received incorrect information regarding CPO transfer. Not a happy customer who planned on buying a BMW every couple of years for work fleet. Scott R. regarding CPO transfer. Not a happy customer who planned on buying a BMW every couple of years for work fleet. Scott R. More

Service advisor is often difficult to contact. Didn’t follow up as he said he would. Didn’t follow up as he said he would. More

The service team is excellent. They communicate clearly and provide a lot of details as the service is being performed They communicate clearly and provide a lot of details as the service is being performed More