BMW of Sarasota - Service Center

Carlos has always been very thorough and helpful with my dealings with the cars. His knowledge is outstanding. A huge asset to the company. dealings with the cars. His knowledge is outstanding. A huge asset to the company. More

I would have liked things to have gone faster. I thought 30 minutes was a little long for prerearranged dropping off and pick up. Otherwise, perfect I thought 30 minutes was a little long for prerearranged dropping off and pick up. Otherwise, perfect More

Greg & team very knowledgeable, as well as accommodating to my needs going above and beyond during my visit. I forgot something, and he went back to Grab it so I had it over the weekend. Then, he took the to my needs going above and beyond during my visit. I forgot something, and he went back to Grab it so I had it over the weekend. Then, he took the time to get me over to the loaner area because of a back issue. More

Brian was a great advisor. He has been the best and most responsive since I’ve owned BMWs. He has been the best and most responsive since I’ve owned BMWs. More

BMW of Sarasota always provides great service and timely completion of all activities choose, which is of great value. completion of all activities choose, which is of great value. More

Employers are all great, the place looks great as a very comfortable place. I have to wait if you have any work done on your vehicle. comfortable place. I have to wait if you have any work done on your vehicle. More

I live in Sarasota but have purchased my vehicles elsewhere. Unfortunately, Sarasota BMW is the most convenient. Uniformly, I have found the service department incompetent. It has never, ever been elsewhere. Unfortunately, Sarasota BMW is the most convenient. Uniformly, I have found the service department incompetent. It has never, ever been able to fix my cars’ problem in the first attempt. Sometimes it has never, ever been able to fix the problem at all. I have been to BMW service departments in several states, and Sarasota BMW is the only one that doesn’t offer a BMW loaner and the only one that doesn’t routinely wash my car before it is returned. More

An Experience to Forget – Rudeness, Disregard, and Unpleasant Surprises I remember Derek's name, but not for good reasons. Picture this: I drop off my car for service, humbly requesting a cost esti Unpleasant Surprises I remember Derek's name, but not for good reasons. Picture this: I drop off my car for service, humbly requesting a cost estimate for tire replacement. Derek, appearing disinterested, mumbles something about looking into it. Days go by, and my texts go unanswered. Frustration mounts. I confront him, only to receive a dismissive "Relax, I forgot." That's it. No apology. No sign of respect. I'm not his buddy from the bar, and I expected professionalism. But the saga continues. Derek managed to secure a courtesy loaner for me, which I appreciated. I paid a refundable $50 deposit. Generous, right? Wrong. I return the car, tank brimming with gas, assuming I'd get my money back. Weeks later, a $32 charge appears. My inquiry to Derek? Met with silence. Not just unimpressed – I'm astounded. A relationship built on trust and respect? Shattered. My advice? Tread carefully, or you might find yourself stuck in the Derek zone. Unforgettable, but for all the wrong reasons. More

Pleasure working with Lucy and her service team. Car was washed and vacuumed. The Tech Genius answered all of my questions and was very helpful Car was washed and vacuumed. The Tech Genius answered all of my questions and was very helpful More

Maria was very sweet and efficient. Also got me in quickly for my appointment. I would definitely recommend this dealership. Also got me in quickly for my appointment. I would definitely recommend this dealership. More