BMW of Sarasota - Service Center

Problem with the window will not go up or down have had it in four times and it is not fixed. They have had the BMW service guy in to look at it and still nothing it in four times and it is not fixed. They have had the BMW service guy in to look at it and still nothing More

They are very organized and use high tech videos to keep you advised of the work they are doing. you advised of the work they are doing. More

Greg is the best advisor possible - very polite, understands situations, polite and very on top of things understands situations, polite and very on top of things More

We are visiting Sarasota and realized that it was time for an oil change. I called and scheduled an appointment. Scheduling was easy. I dropped our car off at the appointment time and talked to my service for an oil change. I called and scheduled an appointment. Scheduling was easy. I dropped our car off at the appointment time and talked to my service advisor, Kim. She was very welcoming, took my information and explained the procedure for getting info via text from my mechanic. Overall a great experience with Kim taking care of all of my concerns. Thank you Kim and BMW of Sarasota! More

Great place, the service was great. Carlos was great. They service any brand car. Love the videos Carlos was great. They service any brand car. Love the videos More

The service was great-drop off and pick up not so great. I have been using BMW of Sarasota ever since I bought a used 328d in 2015. They usually do a fine job. I do not understand why, since they have th I have been using BMW of Sarasota ever since I bought a used 328d in 2015. They usually do a fine job. I do not understand why, since they have this high-tech system that identifies me before I get out of my car in the service entrance, I have to manually write my name address and phone number on a sheet of paper. Can't they print this? When I got the call that said my car was ready (an important service not all dealers do) I got a ride to the service dept. I had paid online-a great convenience- and was told that they would bring my car right up. Well, after about 8 minutes I asked where my car was and was told they would call for it this time (as opposed to texting). I walked across the street to look at the Lambos, hung around, and finally after about another 8 minutes they drove my car up. Because the driver got right out and left the motor running, I did not get to see the normal start-up display to make certain the "needs service" notice had been reset. It was not until I got home that I remembered to check and sure enough, the technician had not fully reset the reminder. Is I had to drive back and have them reset it-a five second process. My service advisor Greg Jones, did me a great service to call me and say that there was a special deal on oil changes. That saved me a lot of money. When I dropped off the car I wrote that I wanted "no work performed other that an oil change". That is what they did, but I also received a wonderful video from the service technician showing the underside and engine compartment of my car and pointing out the status of the tires, shocks, and brakes. This was really a nice service and would be very helpful to those folks who only have a basic understanding of their car. More

Derek is a very reliable and friendly person. As a woman it is important to deal with a person one can trust. As a woman it is important to deal with a person one can trust. More

Great customer service and quick turn around. Andy Garcia took car of our needs and did everything right the first time. Very nice selection of beverages and snacks while you wait. Andy Garcia took car of our needs and did everything right the first time. Very nice selection of beverages and snacks while you wait. More

Advisor provided exceptional and timely support. Advisor did everything she could to expedite the service performed. Advisor did everything she could to expedite the service performed. More

Keeping my 2011 BMW 335 running like new with 202,000 miles , service advisor communicates well. miles , service advisor communicates well. More