BMW of Sarasota - Service Center

Love the check in kiosk and the video updates throughout the service. Knowing where to go and how to check in was a bit “off” but once at service desk everything went fine. the service. Knowing where to go and how to check in was a bit “off” but once at service desk everything went fine. More

Everyone was great. It’s expensive. Especially in today’s world. But my customer service was absolutely awesome! It’s expensive. Especially in today’s world. But my customer service was absolutely awesome! More

Great dealership. Fast drop off and had a loaner until car was ready. Will use again Fast drop off and had a loaner until car was ready. Will use again More

My oil change appointment was at 10am. Arrived at 9:47. Was not competed until 12:50pm. Terrible service. Why take appointments if they cannot be honored? 3 hours for an oil change is ridi Arrived at 9:47. Was not competed until 12:50pm. Terrible service. Why take appointments if they cannot be honored? 3 hours for an oil change is ridiculous. More

Dirty reception area. Very unfriendly and condescending advisor. 3 plus hours for oil change. Overall not what a BMW experience should be. Very unfriendly and condescending advisor. 3 plus hours for oil change. Overall not what a BMW experience should be. More

Vincent, my Sarasota BMW service consultant was polite, efficient, helpful, knowledgeable, respectful, friendly and professional! I am definitely planning to return to the dealership and Vincent for my fu efficient, helpful, knowledgeable, respectful, friendly and professional! I am definitely planning to return to the dealership and Vincent for my future service needs More

This BMW dealership is always kind and attentive to detail with my vehicle. They keep in touch with me and are flexible with time and accommodating my needs. Love them! detail with my vehicle. They keep in touch with me and are flexible with time and accommodating my needs. Love them! More

Dealership has terrible customer service. From time I brought my car in, and I had an appointment for that time, it was close to 40 minutes before I got to meet with my advisor, who was excel From time I brought my car in, and I had an appointment for that time, it was close to 40 minutes before I got to meet with my advisor, who was excellent. This is the third BMW dealership I’ve dealt with over the years and have never had such poor customer service. More

Very disappointed in entire experience of getting car serviced. Took 3 days to schedule appt waiting for call back after multiple outreaches. Once I dropped off my car, the the loaner I was provide was a serviced. Took 3 days to schedule appt waiting for call back after multiple outreaches. Once I dropped off my car, the the loaner I was provide was a car from Hertz and not even a BMW. The car also took an additional day to be completed after I was originally told it would only take around 4 hours and would be done that day. I ended up seeing on the invoice they had ordered the wrong part. This was never disclosed to me. The entire experience was very frustrating and uninspired. I have have many cars serviced by BMW over the years and I have always had good service. I’m not sure what has changed? More

Mr. Glover was incredibly helpful and knowledgeable in the maintenance and service of my car. He was very pleasant to work with. He went above and beyond to make sure that everything I needed was complete the maintenance and service of my car. He was very pleasant to work with. He went above and beyond to make sure that everything I needed was completed and all of my questions were answered. More